Remote Senior Retail Operations Leader

Placements24

KwaZulu-Natal

Remote

ZAR 900,000 - 1,500,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Generous paid time off

Professional development

Access to retail technology tools

Flexible remote work schedule

Retirement savings plan with company匹配

Performance-based bonuses

Collaborative remote culture

Opportunity to shape growth of a fast‑

Job summary

Placements24 is partnering with a leading retail technology innovator to hire a Senior Retail Operations Manager for a fully remote role in South Africa. You will drive operational excellence across a diverse retail portfolio and shape strategic growth from a remote-first hub.

You will lead remote teams, analyze performance, partner with marketing, sales and supply chain, manage budgets, and implement best practices to deliver exceptional customer experiences and cost efficiencies.

Qualifications

7+ years of progressive experience in retail operations management.
Proven ability to lead and manage remote teams effectively.
Bachelor's degree in Business Administration or Retail Management; Master's preferred.
Deep understanding of retail KPIs, financial management, and operational metrics.
Proficiency in retail management software and data analysis tools.
Excellent communication, interpersonal, and presentation skills.

Responsibilities

Develop and implement strategic operational plans to enhance efficiency and profitability across all retail channels.
Oversee daily retail operations, ensuring smooth execution of business processes and adherence to company policies.
Manage and mentor remote-based retail teams, fostering a culture of high performance and continuous improvement.
Analyze sales data, market trends, and customer feedback to identify opportunities for growth and operational enhancements.
Collaborate with marketing, sales, and supply chain departments to ensure seamless integration and achieve business objectives.
Monitor and control operational budgets, identifying cost-saving opportunities without compromising quality.
Implement and maintain quality control standards to ensure exceptional customer service delivery.
Lead change management initiatives and drive the adoption of new technologies and processes.
Regularly report on operational performance to senior management, providing insights and recommendations.