Remote-First Senior Retail Operations Leader

Placements24; Pietermaritzburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Professional development

Remote work flexibility

Retirement plan

Job summary

Placements24 is seeking a Senior Retail Operations Manager for our fully remote team in South Africa. You will drive operational excellence, oversee cross-functional teams, and shape growth across a diverse retail portfolio.

Excellent analytical and leadership skills are essential to optimize processes and customer experiences. You will lead strategic planning, monitor budgets, and implement best practices while collaborating with marketing, sales, and supply chain to achieve ambitious targets

Qualifications

• Minimum 7 years of progressive experience in retail operations management.
• Proven ability to lead remote teams with strong communication.
• Bachelor's degree; master's preferred.
• Deep understanding of retail KPIs and financial metrics.
• Proficiency in retail management software and data analysis tools.

Responsibilities

• Develop strategic operational plans to enhance efficiency across channels.
• Oversee daily retail operations and policy adherence.
• Mentor remote-based retail teams to high performance.
• Analyze sales data, market trends, and customer feedback.
• Collaborate with marketing, sales, and supply chain to meet objectives.
• Monitor budgets and identify cost savings opportunities.
• Lead change management and adoption of new technologies.

Skills

Strategic planning

Remote leadership

Communication skills

Data analysis

Problem solving

Decision making

Presentation skills

Retail knowledge

Education

Bachelor's in Business Admin

Retail Management degree

Master's degree

Tools

Retail management software

Data analysis tools

Job description

Placements24 is seeking a Senior Retail Operations Manager for our fully remote team in South Africa. You will drive operational excellence, oversee cross-functional teams, and shape growth across a diverse retail portfolio.

Excellent analytical and leadership skills are essential to optimize processes and customer experiences. You will lead strategic planning, monitor budgets, and implement best practices while collaborating with marketing, sales, and supply chain to achieve ambitious targets