Remote Retail Operations Leader

Placements24; Pietermaritzburg; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Home office stipend

Technology allowance

Remote work support

Professional development

Bonuses

Flexible hours

Job summary

Placements24 is seeking a highly motivated Remote Retail Operations Specialist to join their innovative team in South Africa. This fully remote role supports a broad multi-store retail network and offers the flexibility to work from anywhere within the country.

You will streamline operational processes, analyze performance data, collaborate with store managers and regional teams, and drive inventory control, training, and vendor management to enhance efficiency and customer satisfaction from

Qualifications

• Minimum 5 years of progressive experience in retail operations management, preferably multi-store.
• Proven track record of implementing operational improvements with measurable results.
• Strong analytical and problem-solving skills with data-driven insights.
• Excellent communication and stakeholder engagement at all levels.
• Proficiency in retail management software, POS systems, and data-analysis tools.
• Ability to work independently and meet deadlines in a remote setting.
• Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
• Experience in developing and delivering training programs.
• Strong understanding of inventory management principles and integrity in conduct.

Responsibilities

• Develop and implement operational procedures and best practices for retail stores to enhance efficiency and customer satisfaction.
• Analyze sales data and operational metrics to identify trends, opportunities, and risks.
• Collaborate with merchandising, marketing, and logistics to align with business objectives.
• Manage inventory control systems, stock rotation, and shrinkage reduction initiatives.
• Develop and deliver training materials for store staff on standards and customer service.
• Conduct remote store audits and performance evaluations for policy compliance.
• Serve as primary contact for store-level inquiries and provide timely solutions.
• Contribute to development of new retail concepts and strategies to drive growth.
• Manage vendor relationships and negotiate contracts for supplies and services.

Skills

Analytical thinking

Problem-solving

Communication

Stakeholder engagement

Remote work discipline

Education

Bachelor's degree in Business Administration or Retail Management

Tools

Retail management software

POS systems

Data analysis tools

Job description

Placements24 is seeking a highly motivated Remote Retail Operations Specialist to join their innovative team in South Africa. This fully remote role supports a broad multi-store retail network and offers the flexibility to work from anywhere within the country.

You will streamline operational processes, analyze performance data, collaborate with store managers and regional teams, and drive inventory control, training, and vendor management to enhance efficiency and customer satisfaction from