Senior Field Service Technician - Remote

Placements24; Mossel Bay; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary package

Health, dental, and vision insurance

Generous paid time off

Job summary

Placements24 seeks a Senior Field Service Technician to join a highly capable remote team. You will provide expert remote support, diagnose complex industrial machinery, and guide on-site teams to efficient repairs, leveraging remote access tools and a proactive maintenance mindset.

With a minimum of 7 years in field service and strong mechanical, electrical, and control systems knowledge, you will contribute to product improvements while traveling occasionally for critical interventions when

Qualifications

• Minimum of 7 years of proven experience in field service, technical support, or a related role, with a strong emphasis on complex machinery.
• Demonstrable expertise in diagnosing and resolving issues across mechanical, electrical, and control systems.
• Proficiency with remote diagnostic tools, diagnostic software, and virtual communication platforms (e.g., TeamViewer, Zoom, Slack).

Responsibilities

• Provide expert remote technical support for installation, maintenance, and repair of complex industrial machinery.
• Conduct in-depth remote diagnostics using advanced software and remote access tools to identify root causes of equipment malfunctions.
• Develop and deliver clear, concise technical guidance and troubleshooting procedures to on-site personnel and customers via virtual communication channels.
• Analyze equipment performance data and customer feedback to proactively identify potential issues and recommend preventative maintenance strategies.
• Collaborate with engineering teams to relay field feedback, contributing to product improvement and future design iterations.

Skills

Field service experience

Technical support

Diagnostics

Remote diagnostics

Communication

Education

Engineering degree

Tools

TeamViewer

Zoom

Slack

Job description

About the Role

Our client, a leading provider of specialized industrial equipment, is seeking a highly experienced and motivated Senior Field Service Technician to join their growing remote team. This role is critical in ensuring the optimal performance and longevity of our client’s advanced machinery across various industries. As a Senior Technician, you will leverage your extensive technical expertise and problem-solving skills to provide remote support, diagnostics, and guidance to on-site teams and customers. This is an exceptional opportunity for a self-starter who thrives in an autonomous environment and is passionate about delivering world-class technical support. The role demands a proactive approach to identifying and resolving complex technical issues, often requiring in-depth knowledge of mechanical, electrical, and software systems. You will be instrumental in upholding our client’s reputation for reliability and excellence, working collaboratively with engineering and customer success departments to enhance product performance and customer satisfaction. The ideal candidate will possess a deep understanding of diagnostic tools and techniques, enabling them to effectively troubleshoot and guide others through intricate repair processes, all from the comfort of their dedicated remote workspace.

Key Responsibilities

• Provide expert remote technical support for installation, maintenance, and repair of complex industrial machinery.
• Conduct in-depth remote diagnostics using advanced software and remote access tools to identify root causes of equipment malfunctions.
• Develop and deliver clear, concise technical guidance and troubleshooting procedures to on-site personnel and customers via virtual communication channels.
• Analyze equipment performance data and customer feedback to proactively identify potential issues and recommend preventative maintenance strategies.
• Collaborate with engineering teams to relay field feedback, contributing to product improvement and future design iterations.
• Maintain detailed records of service calls, diagnostic findings, and resolutions in the company’s CRM system.
• Stay current with product updates, new technologies, and industry best practices relevant to our client’s product lines.
• Mentor and guide junior technicians remotely, sharing expertise and best practices in technical support and problem-solving.
• Ensure timely and effective resolution of technical challenges, minimizing equipment downtime for our client’s customers.

Requirements

• Minimum of 7 years of proven experience in field service, technical support, or a related role, with a strong emphasis on complex machinery.
• Demonstrable expertise in diagnosing and resolving issues across mechanical, electrical, and control systems.
• Proficiency with remote diagnostic tools, diagnostic software, and virtual communication platforms (e.g., TeamViewer, Zoom, Slack).
• Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
• Strong understanding of industrial automation, PLCs, and SCADA systems is highly advantageous.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
• Self-motivated, highly organized, and capable of managing time effectively in a remote work environment.
• A dedicated home office space with reliable high-speed internet connectivity.
• Relevant technical certifications or a degree in Engineering or a related technical field.
• Willingness to travel occasionally for critical on-site interventions if required (less than 10% of the time).

Benefits

• Competitive annual salary package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for continuous professional development and advanced training.
• Access to cutting-edge technology and diagnostic equipment.
• A supportive and collaborative remote team culture.
• Retirement savings plan with company matching.
• Performance-based bonuses and incentives.