Senior Field Installation Technician - Remote

Placements24; East London; Híbrido; ZAR 420.000 - 560.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

PTO

Remote work tech support

Career development

Retirement plan

Descripción de la vacante

Placements24 is seeking a Senior Field Installation Technician for a remote-first role, primarily working from home. You will oversee installation and maintenance of complex systems across client sites, diagnosing issues and supporting field teams nationwide.

Ideal candidates have extensive remote diagnostics experience, strong communication skills, and relevant technical certifications. The role offers remote work flexibility with national projects and generous development opportunities.

Formación

• Minimum 5 years in related technical field.
• Strong remote diagnostics and field support experience.
• Proficient in communicating technical information clearly.

Responsabilidades

• Remotely manage installation/configuration of equipment and systems.
• Provide expert technical support to on-site teams.
• Diagnose hardware/software issues and implement solutions.
• Document installation processes and resolutions in CRM.
• Conduct remote diagnostics and prevent issues before they arise.
• Mentor junior technicians in advanced techniques.
• Stay updated with latest installation practices.

Conocimientos

Remote support

Diagnostics

CRM systems

Ticketing tools

Technical certifications

Herramientas

CRM software

Ticketing systems

Descripción del empleo

About the Role

Our client, a leader in advanced technological installations, is seeking a highly skilled and motivated Senior Field Installation Technician to join their dynamic, remote-first team. This pivotal role focuses on ensuring the seamless deployment and maintenance of complex systems across various client sites, with the primary work conducted remotely from your home office. You will be instrumental in diagnosing, troubleshooting, and resolving technical issues, providing critical support to field teams, and contributing to the continuous improvement of installation protocols. The ideal candidate thrives in an independent work environment, possesses exceptional problem-solving abilities, and is dedicated to delivering top-tier technical expertise. This position offers a unique opportunity to leverage your extensive experience in a flexible, location-independent setting while making a significant impact on national infrastructure projects. We are looking for an individual with a proactive mindset, a commitment to excellence, and a passion for cutting-edge technology.

Key Responsibilities

• Remotely manage and oversee the installation and configuration of specialized equipment and systems.
• Provide expert-level technical support and troubleshooting assistance to on-site installation teams.
• Diagnose hardware and software issues, developing and implementing effective solutions.
• Document all installation processes, troubleshooting steps, and resolutions in a comprehensive manner.
• Conduct remote diagnostics and testing to ensure optimal system performance and identify potential issues before they impact operations.
• Collaborate with engineering and product development teams to provide feedback on product performance and installation challenges.
• Maintain detailed records of all service requests and their resolutions within the company's CRM system.
• Adhere to all company safety protocols and installation best practices, even when working remotely.
• Train and mentor junior technicians on advanced installation techniques and troubleshooting methodologies.
• Stay current with the latest technological advancements and industry best practices in installation and maintenance.

Requirements

• Proven experience as a Field Installation Technician, Senior Technician, or similar role, with a strong emphasis on remote support and diagnostics.
• Extensive knowledge of electronic systems , network infrastructure, and specialized installation tools.
• Proficiency in diagnosing and resolving complex technical issues across various hardware and software platforms.
• Excellent communication and interpersonal skills, with the ability to clearly articulate technical information to both technical and non-technical audiences.
• Demonstrated ability to work independently and manage time effectively in a remote work environment.
• Strong analytical and problem-solving skills, with a meticulous attention to detail.
• Familiarity with CRM and ticketing systems for tracking and managing support requests.
• A relevant technical certification (e.g., CompTIA A+, Network+, Cisco CCNA) is highly advantageous.
• Ability to interpret technical diagrams, blueprints, and manuals.
• Minimum of 5 years of experience in a related technical field.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holiday leave.
• Opportunities for professional development and continuous learning.
• Access to state-of-the-art remote work technology and support.
• A collaborative and supportive remote team environment.
• Contribution to cutting-edge technological projects.
• Retirement savings plan options.