Remote Senior Installation Technician

Placements24; Johannesburg; Hybrid; ZAR 400,000 - 560,000; Full time

Benefits offered by this job

Fully remote work environment

Health insurance

Professional development

PTO and holidays

Job summary

Placements24 is seeking a Senior Installation Technician for a fully remote role. You will guide customers and junior technicians through complex installations remotely, troubleshoot issues, and ensure seamless deployments of our products.

This position emphasizes strong communication, remote diagnostics, and thorough documentation, with opportunities for professional development and certifications.

Qualifications

• Minimum of 5 years of experience in technical installation and support roles.
• Proven ability to troubleshoot and resolve complex technical issues remotely.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Proficiency with remote support tools, CRM software, and diagnostic utilities.
• Experience in training or mentoring technical staff.
• Strong understanding of network configurations and hardware/software integration.

Responsibilities

• Provide expert remote technical support and guidance for product installations.
• Diagnose and troubleshoot complex installation issues via phone, video, and remote access tools.
• Document all support interactions, resolutions, and technical findings in the CRM system.
• Develop and update installation guides and troubleshooting documentation for remote use.
• Train and mentor junior technicians on best practices for remote installations and support.
• Collaborate with engineering and product teams to identify and resolve recurring technical issues.

Skills

Remote troubleshooting

Remote support tools

CRM software

Technical mentoring

Network configurations

Tools

Diagnostics utilities

Video/phone support tools

Job description

About the Role

Our client is seeking an experienced and highly motivated Senior Installation Technician to join their fully remote team. In this critical role, you will be responsible for guiding customers and junior technicians through complex installation processes remotely, troubleshooting technical issues, and ensuring a seamless deployment of our client’s products. You will leverage your extensive knowledge and communication skills to provide exceptional support, resolve challenging problems, and contribute to the continuous improvement of our remote support methodologies. This is an unparalleled opportunity to work from anywhere, applying your expertise in a dynamic, fast-paced environment that values innovation and customer satisfaction.

Key Responsibilities

• Provide expert remote technical support and guidance for product installations.
• Diagnose and troubleshoot complex installation issues via phone, video, and remote access tools.
• Document all support interactions, resolutions, and technical findings in the CRM system.
• Develop and update installation guides and troubleshooting documentation for remote use.
• Train and mentor junior technicians on best practices for remote installations and support.
• Collaborate with engineering and product teams to identify and resolve recurring technical issues.

Requirements

• Minimum of 5 years of experience in technical installation and support roles.
• Proven ability to troubleshoot and resolve complex technical issues remotely.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Proficiency with remote support tools, CRM software, and diagnostic utilities.
• Experience in training or mentoring technical staff.
• A strong understanding of network configurations and hardware/software integration.

Benefits

• Competitive annual salary package.
• Fully remote work environment, allowing for flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and advanced certifications.
• Generous paid time off and company-wide holidays.