Remote Senior Executive Assistant: Billing & Ops Lead

InsideOut; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Job summary

InsideOut in South Africa is seeking a Senior Executive Assistant to streamline operations for a fast-growing US-based home services company. Your primary focus will be owning the administrative and billing workflows while ensuring crisp communication with American clients.

You will provide backup for customer calls, coordinate website updates with the developer, and keep the owner’s calendar and processes running smoothly.

Qualifications

• Flawless English fluency; able to communicate with American clients about sensitive financial matters.
• Assertive and professional; comfortable making outbound collections calls while maintaining client relations.
• Tech-savvy: quick to learn multiple software platforms, scheduling tools and CRMs.
• Facebook and general social media savviness is beneficial.

Responsibilities

• Follow up on past-due invoices and collections to fix cash flow bottlenecks.
• Track aging accounts receivable with 10- and 30-day cycles.
• Request, collect, and organize missing client documentation (W-9s, 1099s, etc.).
• Provide seamless phone coverage and handle customer inquiries; coordinate website updates.

Skills

English fluency

Assertive communication

Tech-savvy

Social media savviness

Tools

CRM systems

Scheduling tools

Job description

InsideOut in South Africa is seeking a Senior Executive Assistant to streamline operations for a fast-growing US-based home services company. Your primary focus will be owning the administrative and billing workflows while ensuring crisp communication with American clients.

You will provide backup for customer calls, coordinate website updates with the developer, and keep the owner’s calendar and processes running smoothly.