Senior Executive Assistant

InsideOut; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Job summary

InsideOut in South Africa is seeking a Senior Executive Assistant to streamline operations for a fast-growing US-based home services company. Your primary focus will be owning the administrative and billing workflows while ensuring crisp communication with American clients.

You will provide backup for customer calls, coordinate website updates with the developer, and keep the owner’s calendar and processes running smoothly.

Qualifications

• Flawless English fluency; able to communicate with American clients about sensitive financial matters.
• Assertive and professional; comfortable making outbound collections calls while maintaining client relations.
• Tech-savvy: quick to learn multiple software platforms, scheduling tools and CRMs.
• Facebook and general social media savviness is beneficial.

Responsibilities

• Follow up on past-due invoices and collections to fix cash flow bottlenecks.
• Track aging accounts receivable with 10- and 30-day cycles.
• Request, collect, and organize missing client documentation (W-9s, 1099s, etc.).
• Provide seamless phone coverage and handle customer inquiries; coordinate website updates.

Skills

English fluency

Assertive communication

Tech-savvy

Social media savviness

Tools

CRM systems

Scheduling tools

Job description

Exciting Remote Opportunity! We're Hiring a Senior Executive Assistant!

Are you an operationally sharp, assertive, and detail-oriented professional with exceptional communication skills? We are seeking a Senior Executive Assistant based in South Africa to streamline operations and take ownership of administrative and billing workflows for a fast-growing US-based home services company!

C1 ENGLISH LEVEL IS REQUIRED.

Job Details at a Glance

• Job Title: Senior Executive Assistant
• Job ID: IOHMST8
• Location: South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, flexible within 8:00 AM to 5:00 PM (EST)
• Target Start Date: ASAP

About the Client

Our client is a successful, profitable, and fast-growing home services company based in Maryland, USA. Having been in business for 9 years, they pride themselves on quality service. Currently, the founder is the primary bottleneck for client-facing interactions. They are looking for a proactive, sharp, and highly organized Executive Assistant to step in, streamline their operations, and take ownership of their administrative and billing workflows.

About the Role

We are seeking an Executive Assistant who is a master of organization and assertive yet professional communication. Your number one priority will be taking over invoice collection and past-due payment follow-ups to fix current cash flow bottlenecks.

Additionally, you will provide critical administrative support, coordinate website updates, and act as a vital backup for customer phone calls.

• Follow up on past-due invoices and outstanding collections.
• Track and systematically manage aging accounts receivable (10-day and 30-day billing cycles).
• Request, collect, and organize missing client documentation (W-9s, 1099s, etc.).

2. Operations & Phone Coverage

• Provide seamless phone coverage and handle customer service inquiries.
• Assist with dispatch coordination and scheduling adjustments for field technicians.
• Process incoming web forms, lead inquiries, and general email correspondence.
• Act as the liaison between the business owner and the website developer to ensure updates, tweaks, and changes are executed accurately.
• Handle daily administrative tasks to free up the business owner’s time.

Qualifications & Skills

• Communication Skills: Flawless, near-native English fluency is critical. You must be entirely comfortable speaking with American clients over the phone regarding sensitive financial/billing matters.
• Assertive & Professional: Comfortable making outbound collections calls while maintaining excellent customer relations and upholding company culture.
• Tech-Savvy: Fast learner who easily navigates multiple software platforms, scheduling tools, and CRM systems.
• Social Media: Facebook and general social media savviness is beneficial.