Remote Luxury Concierge & Guest Services Manager

Placements24; Upington; Híbrido; ZAR 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Performance incentives

Training & development programs

Descripción de la vacante

Placements24 in South Africa is seeking an experienced Remote Concierge and Guest Services Manager to elevate the guest experience for a luxury clientele. This fully remote role allows you to lead a team of remote concierges from a home office anywhere in South Africa.

You will be the digital ambassador for world-class guest experiences, ensuring personalized assistance and proactive service delivery. The ideal candidate has 5+ years in hotel concierge or guest services management, a passion for

Formación

• 5+ years in hotel concierge or guest services management
• Experience leading remote teams preferred
• Solid knowledge of luxury travel and hospitality industry

Responsabilidades

• Lead, train, and manage a team of remote concierge and guest services agents.
• Oversee coordination of guest requests from dining reservations to local arrangements.
• Develop and maintain relationships with local vendors and service providers.
• Ensure personalized and proactive service delivery, anticipating guest needs.
• Handle escalated guest issues with professionalism and empathy.
• Develop and implement service standards for the remote team.
• Monitor team performance and conduct virtual check-ins.
• Manage guest services budget and operational expenses.
• Stay informed about local attractions to provide informed recommendations.
• Contribute to continuous improvement through feedback and process enhancements

Conocimientos

Remote team leadership

Guest services management

Luxury hospitality knowledge

CRM systems

Reservation platforms

Strong communication

Problem solving

Multitasking under pressure

Educación

Degree in Hospitality Management

Herramientas

CRM systems

Reservation platforms

Descripción del empleo

Placements24 in South Africa is seeking an experienced Remote Concierge and Guest Services Manager to elevate the guest experience for a luxury clientele. This fully remote role allows you to lead a team of remote concierges from a home office anywhere in South Africa.

You will be the digital ambassador for world-class guest experiences, ensuring personalized assistance and proactive service delivery. The ideal candidate has 5+ years in hotel concierge or guest services management, a passion for