Remote Hotel Concierge and Guest Services Manager

Placements24; Upington; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Remote work flexibility

Performance incentives

Training & development programs

Job summary

Placements24 in South Africa is seeking an experienced Remote Concierge and Guest Services Manager to elevate the guest experience for a luxury clientele. This fully remote role allows you to lead a team of remote concierges from a home office anywhere in South Africa.

You will be the digital ambassador for world-class guest experiences, ensuring personalized assistance and proactive service delivery. The ideal candidate has 5+ years in hotel concierge or guest services management, a passion for

Qualifications

• 5+ years in hotel concierge or guest services management
• Experience leading remote teams preferred
• Solid knowledge of luxury travel and hospitality industry

Responsibilities

• Lead, train, and manage a team of remote concierge and guest services agents.
• Oversee coordination of guest requests from dining reservations to local arrangements.
• Develop and maintain relationships with local vendors and service providers.
• Ensure personalized and proactive service delivery, anticipating guest needs.
• Handle escalated guest issues with professionalism and empathy.
• Develop and implement service standards for the remote team.
• Monitor team performance and conduct virtual check-ins.
• Manage guest services budget and operational expenses.
• Stay informed about local attractions to provide informed recommendations.
• Contribute to continuous improvement through feedback and process enhancements

Skills

Remote team leadership

Guest services management

Luxury hospitality knowledge

CRM systems

Reservation platforms

Strong communication

Problem solving

Multitasking under pressure

Education

Degree in Hospitality Management

Tools

CRM systems

Reservation platforms

Job description

About the Role

Our client, a luxury hospitality provider, is seeking an experienced and proactive Remote Concierge and Guest Services Manager to elevate the guest experience for their clientele. This fully remote role allows you to manage and coordinate exceptional guest services from your home office, anywhere in South Africa. You will be responsible for overseeing a team of remote concierges, ensuring personalized assistance, and managing requests to create memorable stays. The ideal candidate has a passion for service, a keen eye for detail, and extensive knowledge of the hospitality and tourism sector, with a proven ability to lead and inspire a remote team. You will be the digital ambassador for world-class guest experiences.

Key Responsibilities

• Lead, train, and manage a team of remote concierge and guest services agents.
• Oversee the coordination of guest requests, from dining reservations and transportation to local recommendations and special arrangements.
• Develop and maintain relationships with a network of local vendors and service providers to fulfill guest needs.
• Ensure personalized and proactive service delivery, anticipating guest needs and exceeding expectations.
• Handle escalated guest issues and complaints with professionalism, efficiency, and empathy.
• Develop and implement service standards and best practices for the remote guest services team.
• Monitor team performance, provide feedback, and conduct regular virtual check‑ins.
• Manage the guest services budget and relevant operational expenses.
• Stay informed about local attractions, events, and activities to provide informed recommendations.
• Contribute to the continuous improvement of guest services through feedback analysis and process enhancements.

Requirements

• Minimum of 5 years of experience in hotel concierge, guest services management, or a related luxury service role.
• Proven experience in leading and managing a team, preferably in a remote setting.
• Exceptional knowledge of luxury travel, concierge services, and the hospitality and tourism industry.
• Strong interpersonal, communication, and problem‑solving skills.
• Proficiency in using virtual communication tools, CRM systems, and reservation platforms.
• Ability to multitask, prioritize effectively, and work under pressure.
• Excellent local knowledge of popular tourist destinations and amenities.
• A degree in Hospitality Management or a related field is a plus.
• Must possess a reliable internet connection and a dedicated, professional home office space.
• A passion for delivering unparalleled guest experiences and a proactive service attitude.

Benefits

This fully remote position offers a competitive annual salary of R , along with opportunities for performance‑based incentives. Enjoy the flexibility of working from home while being part of a globally recognized luxury hospitality brand. Our client provides comprehensive training and development programs to support your career growth within the hospitality and tourism sector. You will have the chance to make a significant impact on guest satisfaction and contribute to the reputation of premier properties.