Remote Senior Broadband Technician

Placements24; Rustenburg; Hybrid; ZAR 350,000 - 750,000; Full time

Benefits offered by this job

Remote salary

Home office stipend

Medical and dental insurance

Remote professional development

Flexible working hours

Home internet subsidy

Job summary

Placements24 is seeking a Senior Broadband Technician for a remote-first role focused on delivering and maintaining high-speed broadband services across regions. The role involves diagnosing complex issues, guiding remote field technicians, and contributing to process improvements from your location.

We value strong knowledge of DSL, fiber, and cable tech, plus capability in remote diagnostics and VoIP/IPTV troubleshooting.

Qualifications

• Minimum of 4 years in broadband network support or field service, focusing on DSL, Fiber, or Cable technologies.
• Proven ability to diagnose and resolve complex network and CPE issues remotely.
• Strong TCP/IP, Wi‑Fi, routing and switching fundamentals.
• Excellent remote communication and customer service skills.

Responsibilities

• Provide remote Tier 2/3 technical support for broadband network issues.
• Diagnose and troubleshoot complex connectivity and performance problems using advanced diagnostic tools.
• Guide and mentor field technicians remotely, offering expert advice on installations and repairs.
• Escalate unresolved issues to engineering with detailed analysis.
• Develop and update technical documentation, guides, and best practices.
• Monitor network performance metrics and identify potential issues proactively.
• Participate in testing and rollout of new broadband technologies and services.
• Analyze customer feedback and network data to identify improvement areas.
• Contribute to training materials for junior technicians and support staff.

Education

Diploma or equivalent in Electrical Engineering, Telecommunications, or a related field

Tools

Network diagnostic tools

Spectrum analyzers

Fiber optic test equipment

Job description

About the Role Our client, a rapidly expanding telecommunications company, is looking for a highly motivated and experienced Senior Broadband Technician to join their fully remote team. This role is central to ensuring the seamless delivery and maintenance of high-speed broadband services to customers across various regions. As a remote-first organization, we foster a culture of autonomy, collaboration, and innovation. You will be responsible for diagnosing and resolving complex technical issues, guiding field technicians, and contributing to the continuous improvement of our service delivery processes. This position offers the flexibility of remote work combined with the challenge of working with cutting-edge broadband technologies. Join us to make a significant impact on customer satisfaction and network reliability from the comfort of your own location, contributing to our operations that span beyond Rustenburg.

Key Responsibilities

• Provide remote Tier 2/3 technical support for broadband network issues.
• Diagnose and troubleshoot complex connectivity and performance problems using advanced diagnostic tools.
• Guide and mentor field technicians remotely, offering expert advice on complex installations and repairs.
• Escalate unresolved issues to appropriate engineering teams with detailed analysis.
• Develop and update technical documentation, troubleshooting guides, and best practices.
• Monitor network performance metrics and identify potential issues proactively.
• Participate in the testing and rollout of new broadband technologies and services.
• Analyze customer feedback and network performance data to identify areas for improvement.
• Contribute to training materials for junior technicians and support staff.

Requirements

• Diploma or equivalent in Electrical Engineering, Telecommunications, or a related field.
• Minimum of 4 years of experience in broadband network support or field service, with a focus on DSL, Fiber, or Cable technologies.
• Proven ability to diagnose and resolve complex network and customer premise equipment (CPE) issues remotely.
• Proficiency with network diagnostic tools, spectrum analyzers, and fiber optic test equipment (remote guidance).
• Strong understanding of TCP/IP, Wi-Fi standards, routing, and switching fundamentals.
• Excellent remote communication and customer service skills.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
• Experience with VoIP and IPTV troubleshooting is an advantage.
• Relevant certifications (e.g., CompTIA Network+, Fiber Optic Association) are a plus.

Benefits

• Competitive remote salary commensurate with experience.
• Home office setup stipend.
• Comprehensive medical and dental insurance.
• Opportunities for remote professional development and online training.
• Flexible working hours.
• Contribution towards a home internet subsidy.
• A chance to be part of a leading-edge remote technical team.