Field Service Technician - Telecom Infrastructure

Placements24; Soweto; Hybrid; ZAR 165,000 - 276,000; Full time

Benefits offered by this job

Travel allowance

Tools provided

Insurance

Retirement plan

Paid training

Remote-friendly

Career growth

Job summary

Placements24 in Soweto is seeking Field Service Technicians for a remote-first, customer-facing role that includes on-site installations and maintenance of telecom equipment. You will travel to customer locations to install, troubleshoot, and repair fiber, wireless gear, and customer premise equipment, ensuring reliable network performance.

The ideal candidate has 2–3 years in telecom field service, strong diagnostic skills, and the ability to work independently with minimal supervision.

Qualifications

• 2-3 years field service experience in telecom preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to interpret technical drawings and manuals.

Responsibilities

• Install, commission, and maintain telecom equipment at customer sites.
• Perform diagnostics and troubleshoot hardware/software issues.
• Conduct preventive maintenance and routine inspections.
• Respond to service calls promptly and safely.
• Document all service activities in the system.
• Provide basic customer training on installed equipment.
• Manage parts inventory for service calls.
• Communicate issues and resolutions to support and management.
• Travel to customer locations as required and work remotely.

Skills

Field service

Telecom

Diagnostics

Customer service

Education

High school diploma

Tools

Diagnostic tools

Job description

About the Role

Our client, a rapidly expanding telecommunications company, is actively seeking dedicated and technically proficient Field Service Technicians for a fully remote, customer-facing role. This position is crucial for maintaining and deploying the essential telecom infrastructure that keeps our communities connected across the greater Soweto region and beyond. As a remote-first organization, we empower our field technicians with the autonomy and resources needed to succeed independently. You will be responsible for on-site installations, maintenance, and repairs of various telecommunication equipment, including fiber optic networks, wireless access points, and customer premise equipment. The ideal candidate is self-motivated, possesses excellent troubleshooting skills, and is committed to delivering high-quality service. This role offers the unique advantage of working from your home base, managing your schedule, and traveling directly to customer locations or sites as required, without the need for a central office commute. We believe in fostering a supportive remote work culture where you are an integral part of our nationwide team.

Key Responsibilities

• Install, commission, and maintain telecommunications equipment at customer sites and network infrastructure locations.
• Perform diagnostics and troubleshooting on a wide range of telecom hardware and software issues.
• Conduct routine inspections and preventative maintenance to ensure optimal network performance and reliability.
• Respond to service calls and resolve technical issues in a timely and efficient manner.
• Adhere to safety protocols and company procedures during all site visits.
• Document all service activities, including installations, repairs, and maintenance, accurately in the company's system.
• Provide basic customer training and support on installed equipment.
• Manage inventory of parts and equipment for service calls effectively.
• Communicate technical issues and resolutions clearly with the support team and management.

Requirements

• High school diploma or equivalent; vocational training in telecommunications or electronics is preferred.
• Minimum of 2-3 years of experience as a field service technician or in a similar technical role within the telecommunications industry.
• Solid understanding of telecommunications principles, including fiber optics, DSL, and wireless technologies.
• Proficiency in using diagnostic tools and test equipment.
• Ability to interpret technical drawings, manuals, and schematics.
• Strong problem-solving and critical thinking skills.
• Excellent customer service and communication abilities.
• Must possess a valid driver's license and a reliable vehicle.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable working at heights and in various environmental conditions.

Benefits

• Competitive hourly wage with performance incentives.
• Travel allowance and mileage reimbursement.
• Company-provided tools and specialized equipment.
• Comprehensive medical, dental, and vision insurance.
• Retirement savings plan.
• Paid training and certification opportunities.
• Flexible, remote work arrangement.
• Career advancement opportunities within a growing company.