Senior Telecommunications Field Technician (Remote)

Placements24; East London; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Remote work

Laptop provided

Dev budget

Global reach

Retirement match

Home office budget

Job summary

Placements24 is seeking a Senior Telecommunications Field Technician for a fully remote role serving East London, Eastern Cape, and surrounding areas. You will troubleshoot, deploy guidance, and remotely support complex telecom infrastructure with minimal on-site presence.

The ideal candidate has 7+ years in telecom field/service roles, deep knowledge of MPLS, BGP, DWDM, LTE, 5G, and Wi-Fi standards, and strong remote diagnostics capabilities, along with excellent communication skills.

Qualifications

• Minimum of 7 years of progressive experience in telecommunications field service or network support, including remote troubleshooting.
• Deep knowledge of MPLS, BGP, DWDM, LTE, 5G, and Wi-Fi standards.
• Proven ability to troubleshoot complex network issues remotely.
• Strong understanding of network security principles and best practices.

Responsibilities

• Provide advanced remote technical support and troubleshooting for telecom networks.
• Diagnose and resolve complex hardware/software issues affecting performance.
• Guide on-site teams through installation, maintenance, and repair procedures.
• Analyze network performance data to identify issues and implement solutions.
• Develop and maintain technical documentation and network diagrams.
• Collaborate with engineering and support to escalate and resolve problems.
• Conduct remote site surveys and plan for upgrades and deployments.
• Ensure remote activities meet SLAs and company standards.
• Stay current with telecom tech and methodologies.
• Participate in on-call rotations for urgent escalations.

Skills

Remote troubleshooting

Telecommunications networks

Network security

Analytical thinking

Strong communication

Education

Bachelor's or higher in Telecommunications, Electrical Engineering, Computer Science, or related field

Tools

Network Monitoring Tools

Diagnostic software

Remote access tech

Job description

About the Role

Our client, a globally recognized leader in telecommunications technology, is seeking a highly experienced Senior Telecommunications Field Technician for a fully remote position serving the East London, Eastern Cape region and surrounding areas. This critical role involves providing advanced remote support, troubleshooting, and deployment guidance for complex telecommunications infrastructure. The ideal candidate will possess a deep understanding of network protocols, hardware, and software, with a proven ability to resolve intricate issues from a distance. You will act as a key point of contact, remotely diagnosing and rectifying problems, guiding on-site teams, and ensuring the seamless operation of our client's network solutions. This position demands exceptional problem-solving skills, strong communication abilities, and the capacity to work autonomously in a remote-first environment. Your expertise will be vital in maintaining the integrity and performance of our client's cutting-edge telecommunications services, ensuring high availability and client satisfaction across the designated region. The role requires a proactive mindset and a dedication to delivering top-tier technical support without direct on-site presence for many tasks.

Key Responsibilities

• Provide advanced remote technical support and troubleshooting for telecommunications networks, including fiber optic, cellular, and Wi-Fi infrastructure.
• Remotely diagnose and resolve complex hardware and software issues affecting network performance and connectivity.
• Guide and mentor junior technicians and on-site personnel through complex installation, maintenance, and repair procedures.
• Analyze network performance data and logs to identify potential issues and proactively implement solutions.
• Develop and maintain detailed technical documentation, including network diagrams, troubleshooting guides, and best practices.
• Collaborate with engineering and customer support teams to **escalate** and resolve challenging technical problems.
• Conduct remote site surveys and assessments to plan for network upgrades and deployments.
• Ensure all remote support activities adhere to service level agreements (SLAs) and company standards.
• Stay current with the latest advancements in telecommunications technology and methodologies.
• Participate in on-call rotations for urgent remote support escalations.

Requirements

• A relevant technical degree or certification in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Minimum of 7 years of progressive experience in telecommunications field service or network support roles, with a significant portion focused on remote troubleshooting.
• In-depth knowledge of various telecommunications technologies (e.g., MPLS, BGP, DWDM, LTE, 5G, Wi-Fi standards).
• Expertise in network monitoring tools, diagnostic software, and remote access technologies.
• Proven ability to troubleshoot complex network issues effectively from a remote location.
• Strong understanding of network security principles and best practices.
• Excellent analytical, logical reasoning, and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to clearly explain technical concepts.
• Must be highly self-motivated, organized, and able to manage time effectively in a remote work setting.
• While the role is remote, proximity to or familiarity with the East London, Eastern Cape region is advantageous for occasional required on-site supervision if absolutely necessary, but the role is predominantly remote.
• A valid driver's license and a clean driving record.

Benefits

• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and remote work flexibility.
• Company-provided laptop and necessary remote work equipment.
• Opportunities for advanced certifications and continuous professional development.
• A dynamic and innovative work environment with a global reach.
• Retirement savings plan with company match.
• Annual budget for professional development and home office setup.