Remote Scheduling & Customer Experience Specialist

Somewhere; South Africa; Remote; ZAR 661,000 - 991,000; Full time

Job summary

Somewhere is seeking a Customer Services Representative to join our remote team and manage incoming calls, scheduling, and customer concerns for a wide US service area.

You will own appointment and install scheduling, ensuring each caller feels heard and confident the issue is resolved. The role includes administrative support as you grow into the position, working from a remote setting.

Qualifications

• Exceptional phone presence and ability to calm upset customers.
• Clear, fluent US English on the phone.
• Proven reliability with a track record of dependability.
• Experience with high-volume, multi-city scheduling in home services or dispatch.

Responsibilities

• Answer incoming calls and customer concerns at a five-star level.
• Book appointments and installs across a large territory, learning city details and local expectations.
• Upload customer contracts and track escalations.
• Call back on unsold quotes and confirm installations are ready.

Skills

Phone presence

US English

Reliability

Scheduling experience

Job description

Somewhere is seeking a Customer Services Representative to join our remote team and manage incoming calls, scheduling, and customer concerns for a wide US service area.

You will own appointment and install scheduling, ensuring each caller feels heard and confident the issue is resolved. The role includes administrative support as you grow into the position, working from a remote setting.