Remote Support Pro - Customer Care & Troubleshooting

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Career development

Flexible schedule

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team. You will handle inquiries via email, chat, and phone, resolve issues, and maintain customer satisfaction from your home office.

You will work in a fast-paced environment, using CRM systems and helpdesk tools to document interactions, escalate when needed, and contribute to knowledge base updates. A strong customer-centric attitude is essential for success.

Qualifications

• Experience in customer support or service role.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Proficient with CRM and helpdesk tools.
• Ability to multitask in a remote setup.
• Reliable high-speed internet and quiet workspace.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone promptly and professionally.
• Troubleshoot and resolve issues related to accounts, product usage, and technical glitches.
• Provide accurate information about products, services and policies.
• Escalate complex issues to Tier 2 support as needed.
• Maintain records of interactions in the CRM system.
• Contribute to support documentation and FAQs.
• Identify trends and provide feedback to improve products and services.
• Adhere to SLAs and company policies, aiming for exceptional service.

Skills

Customer support

Communication skills

Problem solving

Time management

Remote work

Tools

CRM software

Helpdesk platforms

Job description

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team. You will handle inquiries via email, chat, and phone, resolve issues, and maintain customer satisfaction from your home office.

You will work in a fast-paced environment, using CRM systems and helpdesk tools to document interactions, escalate when needed, and contribute to knowledge base updates. A strong customer-centric attitude is essential for success.