Remote SaaS Customer Success Manager | Growth & Retention

Placements24; Durban; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Equipment provided

Generous PTO

Job summary

Placements24 is seeking a Remote Customer Success Manager to nurture client relationships, ensure clients maximise the value of our SaaS platforms, and drive retention from a home office. You will manage a diverse client portfolio and lead business reviews with key stakeholders.

The role requires proactive engagement, strong communication, data-driven insight, and collaboration with product and sales teams to improve offerings and upsell where appropriate.

Qualifications

• 4+ years in Customer Success, Account Management, or related client-facing role in SaaS.
• Strong communication, presentation and interpersonal skills.
• Proven ability to manage a diverse portfolio of clients and drive retention.
• Experience with CRM platforms and customer success tools.

Responsibilities

• Onboard new clients and ensure successful adoption of digital platforms.
• Proactively manage a portfolio of clients and understand goals/challenges.
• Provide ongoing support, guidance, and strategic advice to achieve client outcomes.
• Monitor health of accounts and intervene proactively where at risk.
• Promote product adoption and regular check-ins with clients.
• Identify upsell/cross-sell opportunities for additional services.
• Gather feedback and work with product/sales teams to improve offerings.
• Deliver business reviews to key client stakeholders.
• Advocate for clients within the company and maintain CRM records.

Skills

Client relationships

Communication

Data-driven

SaaS knowledge

Remote collaboration

CRM proficiency

Upselling opportunities

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking a Remote Customer Success Manager to nurture client relationships, ensure clients maximise the value of our SaaS platforms, and drive retention from a home office. You will manage a diverse client portfolio and lead business reviews with key stakeholders.

The role requires proactive engagement, strong communication, data-driven insight, and collaboration with product and sales teams to improve offerings and upsell where appropriate.