Remote Route Planner & Dispatcher

Placements24; Richards Bay; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Remote work from home

Job summary

Placements24 in South Africa is seeking a Remote Route Planner & Dispatcher to optimize delivery routes and manage driver assignments from home.

You will use RouteXL or Circuit, monitor real-time progress, and coordinate with warehouses and drivers to ensure timely, cost-effective deliveries.

The role requires analytical thinking, strong communication, and 3+ years of logistics experience; a reliable home office is essential.

Qualifications

• Minimum 3 years in route planning or dispatching.
• Experience with route optimization software.
• Strong analytical and problem-solving abilities.
• Excellent remote communication and coordination skills.

Responsibilities

• Develop and optimize delivery routes using specialized software to maximize efficiency and minimize costs.
• Assign drivers and vehicles to routes, considering capacity and delivery windows.
• Monitor progress in real-time and adjust routes due to traffic or weather.
• Coordinate with warehouses and drivers for loading/unloading.
• Maintain dispatch records and update delivery status.
• Communicate with drivers via phone, radio, or digital platforms.
• Ensure compliance with traffic laws and company policies.
• Analyze route performance data to identify improvements.
• Troubleshoot issues during dispatch and delivery.
• Collaborate with customer service and fleet maintenance for seamless operations.

Skills

Route planning

Dispatching

Analytical thinking

Remote coordination

Education

High school diploma or equivalent

Further education in logistics (preferred)

Tools

RouteXL

Circuit

Job description

About the Role

Our client, a dynamic and forward-thinking logistics provider, is looking for a highly organized and proactive Remote Route Planner & Dispatcher to join their expanding operations. This is a critical, fully remote role, enabling you to leverage your expertise in route optimization and dispatch management from anywhere in South Africa . You will be responsible for designing the most efficient delivery routes, assigning tasks to drivers, and ensuring the smooth, timely, and cost-effective movement of goods. The ideal candidate has a strong analytical mind, a deep understanding of logistics software, and excellent communication skills to coordinate effectively with a dispersed team of drivers and operational staff. This position requires a keen eye for detail and the ability to adapt quickly to changing logistical landscapes. Your contribution will directly impact operational efficiency and customer satisfaction.

Key Responsibilities

• Develop and optimize delivery routes using specialized software to maximize efficiency and minimize costs.
• Assign drivers and vehicles to specific routes and delivery schedules, considering capacity, driver availability, and delivery windows.
• Monitor driver progress in real-time, providing support and making adjustments to routes as needed due to traffic, weather, or other unforeseen circumstances.
• Coordinate with warehouse staff and drivers to ensure timely loading and unloading of goods.
• Maintain accurate dispatch records and update systems with delivery status information.
• Communicate effectively with drivers via phone, radio, or digital platforms to provide instructions and receive updates.
• Ensure compliance with all traffic laws, safety regulations, and company policies.
• Analyze route performance data to identify areas for improvement and implement strategic changes.
• Troubleshoot and resolve any issues that arise during the dispatch and delivery process.
• Collaborate with other departments, such as customer service and fleet maintenance, to ensure seamless operations.

Requirements

• A minimum of 3 years of experience in route planning, dispatching, or a related logistics role.
• Proficiency in route optimization software (e.g., RouteXL, Circuit, or similar).
• Strong understanding of geographical areas within South Africa and general traffic patterns.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, vital for remote team coordination.
• Ability to work independently, manage time effectively, and make quick decisions.
• Proficiency in using digital communication tools and fleet management systems.
• A keen eye for detail and a commitment to accuracy.
• High school diploma or equivalent; further education in logistics or a related field is a plus.
• Must have a reliable internet connection and a suitable home office environment for remote work.

Benefits

This fully remote position offers a competitive annual salary, comprehensive medical coverage, and access to advanced route planning and dispatch technologies. You will have the flexibility to work from your preferred location within South Africa , promoting an excellent work-life balance. Our client is committed to professional development, offering ongoing training and opportunities for advancement within the logistics department. You will be part of an innovative company culture that values efficiency and employee well-being. Join a team that relies on technology and data to drive success, all while enjoying the benefits of a home-based role. Experience the satisfaction of optimizing complex logistical networks from anywhere.