Remote Dispatcher & Route Planner - National Deliveries

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Fully remote

Career growth

Flexible hours

Job summary

Placements24 is seeking a highly organized Remote Dispatcher & Route Planner to manage nationwide delivery operations from home. You will optimize routes, assign tasks to drivers, and monitor performance in real time using GPS and routing software.

The ideal candidate communicates clearly with drivers and support teams, solves problems on the fly, and thrives in a fast-paced, fully remote environment. This role offers growth opportunities within a national e-commerce logistics company.

Qualifications

• Proven experience in dispatch, logistics coordination, or route planning.
• Proficiency with GPS tracking systems and route optimization software.
• Strong understanding of logistics and transportation management principles.

Responsibilities

• Manage and optimize delivery routes for a national fleet using advanced routing software.
• Remote assignment of delivery tasks to drivers, ensuring efficient utilization of resources.
• Monitor driver locations and progress in real-time via GPS tracking.
• Proactively identify and resolve dispatch or delivery-related issues or delays.
• Communicate with drivers to provide instructions, updates and support.
• Ensure all deliveries are completed within scheduled timeframes.

Skills

Dispatch experience

GPS tracking

Route optimization

Logistics principles

Remote communication

Tools

RouteXL

Circuit

Maplytics

Job description

About the Role

Our client, a leading national e-commerce fulfillment service, is seeking a highly organized and tech-savvy Remote Dispatcher & Route Planner to manage their delivery operations from anywhere in South Africa . This fully remote position requires an individual with exceptional multitasking abilities, a deep understanding of logistics software, and the capacity to effectively coordinate a distributed network of drivers and delivery vehicles. You will be responsible for optimizing delivery routes, assigning tasks, monitoring driver performance in real-time, and ensuring the timely and efficient delivery of packages nationwide. The ideal candidate thrives in a remote work environment, possesses excellent communication skills to liaise with drivers and support teams, and is adept at problem-solving on the fly. This is a unique opportunity to join a growing company that embraces remote work and offers significant potential for career advancement in the logistics sector, all while enjoying the flexibility of working from home.

Key Responsibilities

• Manage and optimize delivery routes for a national fleet of drivers using advanced routing software.
• Assign delivery tasks to drivers remotely, ensuring efficient utilization of resources.
• Monitor driver locations and delivery progress in real-time via GPS tracking systems.
• Proactively identify and resolve any dispatch or delivery-related issues or delays.
• Communicate effectively with drivers through digital channels to provide instructions, updates, and support.
• Ensure all deliveries are completed within the scheduled timeframes.
• Analyze delivery data to identify trends and recommend improvements in routing and efficiency.
• Maintain accurate digital records of dispatch activities and delivery outcomes.
• Collaborate with customer support teams to address any customer delivery concerns.
• Uphold company standards for service quality and operational efficiency.

Requirements

• Proven experience in dispatch, logistics coordination, or route planning, preferably in a remote setting.
• Proficiency with GPS tracking systems and route optimization software (e.g., RouteXL, Circuit, Maplytics).
• Strong understanding of logistics and transportation management principles.
• Excellent problem-solving and decision-making skills.
• Exceptional communication skills, both written and verbal, for remote interaction.
• Ability to multitask and manage multiple priorities effectively in a fast-paced environment.
• Self-motivated and able to work autonomously with minimal supervision.
• Reliable internet connection and a dedicated home office setup.
• Familiarity with e-commerce logistics is a plus.
• Must be based in South Africa .

Benefits

• Competitive annual salary of ZAR.
• Fully remote work arrangement.
• Opportunities for professional growth and advancement in a national logistics company.
• Contribution to a dynamic and innovative online retail sector.
• Flexible working hours.