Remote Retail Sales Specialist

Placements24; Pietermaritzburg; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a highly motivated Retail Sales Associate to join their remote team. You will engage customers via digital channels, answer inquiries, provide product information, and guide buyers through the online purchase process, delivering a seamless ecommerce experience.

The role emphasizes proactive communication, targets achievement, and building lasting customer relationships. You will collaborate with the marketing and ecommerce functions to stay current on products and

Qualifications

• Experience in customer service or sales, preferably retail.
• Excellent verbal and written communication.
• Familiarity with online tools and CRM software.
• Ability to work independently and meet targets remotely.
• Interest in online retail and consumer behavior.

Responsibilities

• Engage with customers via live chat, email and phone to provide service and sales support.
• Showcase product features and benefits, addressing questions and concerns.
• Process online orders accurately and efficiently, capturing customer details.
• Upsell and cross-sell relevant products and services to enhance the experience.
• Collaborate with ecommerce and marketing teams on product knowledge and promotions.
• Maintain detailed records of customer interactions in the CRM system.

Skills

Customer service

Sales experience

Communication skills

CRM tools

Remote work

Tools

CRM software

Live chat tools

Job description

Placements24 is seeking a highly motivated Retail Sales Associate to join their remote team. You will engage customers via digital channels, answer inquiries, provide product information, and guide buyers through the online purchase process, delivering a seamless ecommerce experience.

The role emphasizes proactive communication, targets achievement, and building lasting customer relationships. You will collaborate with the marketing and ecommerce functions to stay current on products and