Remote Retail Sales Specialist

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Home office stipend

Job summary

Placements24 seeks a Remote Retail Sales Specialist to join a virtual sales team. This fully remote role supports customers from home and drives sales targets with strong product knowledge and communication skills.

The position is based out of Rustenburg, offering flexibility and remote collaboration across channels. You will engage customers, guide them through the online purchase journey, and collaborate with internal teams to ensure satisfaction.

Qualifications

• Proven experience in retail sales or customer-facing roles.
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation abilities.
• Self-motivated with disciplined remote work habits.
• Proficiency with CRM software and online tools.
• Home office setup with reliable internet.

Responsibilities

• Engage potential customers via chat, email, and phone to understand needs.
• Guide customers through online purchasing for a seamless experience.
• Aim to meet or exceed monthly sales targets and KPIs.
• Build relationships with customers through personalized service and product knowledge.
• Stay updated on product knowledge, promotions, and policies.
• Handle inquiries and returns professionally and provide feedback for product improvement.

Skills

Retail sales

Customer service

CRM software

Communication

Negotiation

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a motivated and customer-focused Remote Retail Sales Specialist to join their expanding virtual sales team. This role is entirely remote, allowing you to connect with customers and drive sales from the comfort of your own home. You will be responsible for engaging potential customers, understanding their needs, and guiding them through the sales process to achieve targets. This is a remote-first position designed for individuals who excel in sales environments and possess excellent communication skills, thriving on achieving goals without direct physical supervision. If you are a results-driven sales professional looking for a flexible, remote opportunity within the retail sector, this role based out of Rustenburg (though fully remote) is an excellent fit.

Key Responsibilities

• Proactively engage with potential customers through various online channels (chat, email, phone) to understand their needs and provide product recommendations.
• Guide customers through the online purchasing process, ensuring a seamless and positive experience.
• Achieve and exceed monthly sales targets and key performance indicators.
• Build strong customer relationships by offering personalized service and product knowledge.
• Stay up-to-date with product knowledge, promotions, and company policies.
• Handle customer inquiries, issues, and returns efficiently and professionally.
• Provide feedback to management on customer trends, sales opportunities, and areas for product improvement.
• Collaborate with internal teams to ensure customer satisfaction and sales success.

Requirements

• Proven experience in retail sales, customer service, or a related client-facing role.
• Excellent verbal and written communication skills, with the ability to articulate product benefits clearly.
• Strong persuasion and negotiation skills.
• Self-motivated and disciplined, with the ability to manage time effectively in a remote work setting.
• Proficiency with CRM software and online communication tools.
• A dedicated home office setup with a reliable high-speed internet connection.
• Ability to work independently and as part of a virtual team.
• High school diploma or equivalent; further education or sales certifications are a plus.

Benefits

• Competitive annual salary with performance-based commission and bonuses.
• Fully remote work arrangement, offering significant flexibility and work-life balance.
• Comprehensive training on products and sales techniques.
• Opportunities for career progression within a growing online retail presence.
• Contribution towards home office expenses.
• A supportive virtual team environment focused on success.