Hybrid Retail Customer Support Specialist - Benoni

Placements24; Benoni; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical insurance options

Paid time off

Job summary

Placements24 in Benoni, Gauteng, is seeking an energetic Customer Support Agent for a hybrid role combining in-office and remote work. You will handle inquiries across channels, provide product guidance, and resolve issues to enhance the customer experience.

The position emphasizes clear communication, empathy, and problem-solving in a fast-paced retail environment. A friendly, customer-focused attitude and familiarity with CRM tools are essential for success.

Qualifications

• Previous experience in a customer service or support role.
• Strong verbal and written communication in English.
• Proficiency with CRM software and contact channels.

Responsibilities

• Address customer inquiries via phone, email, and social media.
• Provide product information and assist with purchase decisions.
• Handle complaints, issues, and returns professionally and promptly.
• Process orders and manage account information accurately.
• Follow company procedures, guidelines, and policies.
• Document interactions and resolutions in the CRM system.
• Identify customer needs and offer proactive solutions.

Skills

Customer service

Communication

CRM software

Education

High school diploma

Tools

CRM system

Job description

Placements24 in Benoni, Gauteng, is seeking an energetic Customer Support Agent for a hybrid role combining in-office and remote work. You will handle inquiries across channels, provide product guidance, and resolve issues to enhance the customer experience.

The position emphasizes clear communication, empathy, and problem-solving in a fast-paced retail environment. A friendly, customer-focused attitude and familiarity with CRM tools are essential for success.