Remote Reservations Leader - Groups & Production

Blacksmith Agency Llc; South Africa; Remote; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Award-winning culture

Career progression

Job summary

Hilton is seeking a Reservations Supervisor to lead end-to-end group reservations from setup to final reconciliation. You will coordinate with Sales, Events and Commercial teams to ensure blocks align with contracts and cut-off dates, while maintaining high accuracy in inventory and client communications.

The role requires strong PMS/CRS experience (OnQ/OPERA), excellent Excel skills, and the ability to liaise with travel partners and senior stakeholders.

Qualifications

• Minimum 2–3 years in hotel reservations with group bookings exposure.
• Familiar with PMS/CRS; Opera experience is relevant.
• Strong Excel skills with pivot tables and lookups.

Responsibilities

• Own end-to-end group reservations process from setup to final departure reconciliation.
• Coordinate with Sales, Events and Commercial teams for accurate blocks and terms.
• Maintain group inventory, flag pickup risk and contractual discrepancies.
• Act as main contact for group bookers and travel partners throughout the guest journey.
• Coordinate meetings, conferences and events as the client liaison.
• Lead reservations SOPs and training, drive process improvements.
• Support Reservations Manager and collaborate with Commercial Director on insights.

Skills

Hotel reservations experience

PMS/CRS systems

GDS/OTA knowledge

Education

Business qualification

Tools

OnQ/OnQ Revenue & Inventory

PEP or Opera

Job description

Hilton is seeking a Reservations Supervisor to lead end-to-end group reservations from setup to final reconciliation. You will coordinate with Sales, Events and Commercial teams to ensure blocks align with contracts and cut-off dates, while maintaining high accuracy in inventory and client communications.

The role requires strong PMS/CRS experience (OnQ/OPERA), excellent Excel skills, and the ability to liaise with travel partners and senior stakeholders.