Hotel Reservations Lead – Groups & Production

Blacksmith Agency Llc; South Africa; Remote; ZAR 240,000 - 420,000; Full time

Job summary

Hilton is seeking a Reservations Supervisor to oversee group reservations, events, and production support in a fast-paced hotel environment.

The role requires 2–3 years of hotel reservations experience, strong PMS/CRS knowledge (OnQ/Opera preferred), and advanced Excel skills. You will collaborate with Sales, Events and Commercial teams to deliver memorable guest stays and drive revenue.

Qualifications

• Minimum 2–3 years' experience in hotel reservations.
• Experience with PMS/CRS systems (OnQ/Opera preferred).
• Strong Excel skills (Pivot, lookups) and productivity metrics.
• Excellent written and verbal communication; able to liaise with travel partners.

Responsibilities

• Own end-to-end group reservations process from block setup to rooming list management.
• Coordinate with Sales, Events and Commercial teams for contracted terms and cut-off dates.
• Manage group inventory, ensure accurate pick-up, attrition and contractual compliance.
• Lead reservations team and train agents on process and quality standards.

Skills

Reservations exp

PMS/CRS

GDS knowledge

Excel skills

Communication

Education

Business degree

Tools

OnQ/OnQ Rev & Inventory

OPERA

PEP

Job description

Hilton is seeking a Reservations Supervisor to oversee group reservations, events, and production support in a fast-paced hotel environment.

The role requires 2–3 years of hotel reservations experience, strong PMS/CRS knowledge (OnQ/Opera preferred), and advanced Excel skills. You will collaborate with Sales, Events and Commercial teams to deliver memorable guest stays and drive revenue.