Reservations Supervisor: Groups & Production

Blacksmith Agency Llc; South Africa; Remote; ZAR 360,000 - 540,000; Full time

Job summary

Hilton in Cape Town is seeking a Reservations Supervisor to lead the group reservations and production efforts within the Hotels team. You will oversee end-to-end group bookings, manage rooming lists, liaise with Sales, Events and Commercial teams, and ensure accurate yields and cut-off dates.

The role requires 2–3 years in hotel reservations, experience with PMS/CRS (OnQ/Opera), strong Excel skills, and excellent communication with travel partners and stakeholders.

Qualifications

• Minimum 2–3 years' experience in a hotel reservations environment, with direct exposure to group bookings and block management.
• Proven experience with a hotel PMS and CRS (OnQ / OnQ Revenue & Inventory / PEP or equivalent Hilton systems strongly preferred; Opera experience also relevant).
• Strong working knowledge of GDS booking channels and OTA extranets.
• Advanced Excel skills, including pivot tables, VLOOKUP/XLOOKUP, and the ability to build and maintain clean production and pace reports.

Responsibilities

• Own and manage end-to-end group reservations processes, from initial block setup to rooming list management and final reconciliation.
• Liaise with Sales, Events, and Commercial teams to ensure group blocks are accurately loaded, tracked, and updated to contract terms.
• Manage group inventory and rooming lists with high accuracy, flagging pick-up risk or discrepancies.
• Act as the main contact for group bookers and travel partners on reservations queries and guest journeys from booking to arrival.
• Coordinate meetings, conferences, and events as the primary client contact and ensure smooth delivery in collaboration with F&B and Operations.
• Prepare and issue Event Orders with precise communication to relevant teams.

Skills

Hotel reservations experience

Advanced Excel

Strong communication skills

Group bookings expertise

Education

Relevant degree or qualification in a business discipline

Tools

PMS/CRS OnQ / OnQ Revenue & Inventory / PEP or equivalent Hilton systems

Opera experience

Job description

Hilton in Cape Town is seeking a Reservations Supervisor to lead the group reservations and production efforts within the Hotels team. You will oversee end-to-end group bookings, manage rooming lists, liaise with Sales, Events and Commercial teams, and ensure accurate yields and cut-off dates.

The role requires 2–3 years in hotel reservations, experience with PMS/CRS (OnQ/Opera), strong Excel skills, and excellent communication with travel partners and stakeholders.