Remote Reservations Lead — Groups, Events & Production

Placements24; Pretoria; Remote; ZAR 420,000 - 560,000; Full time

Job summary

Hilton is seeking a Reservations Supervisor to lead hotel reservations, group bookings, and production liaison, ensuring guests experience seamless service from inquiry to arrival. The role emphasizes accuracy in rate loading, strong client communication, and close collaboration with Sales, Events and Operations across hotel operations.

The ideal candidate has 2–3 years in hotel reservations, proficiency with OnQ/Opera CRS, and advanced Excel skills for production reporting.

Qualifications

• Minimum 2–3 years' experience in a hotel reservations environment, with group bookings and block management.
• Experience with a hotel PMS and CRS (OnQ/Opera preferred; Opera experience welcome).
• Strong working knowledge of GDS booking channels and OTA extranets.
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP) and production reporting.

Responsibilities

• Own end-to-end group reservations, from block setup to rooming lists and final reconciliation.
• Coordinate with Sales, Events and Commercial teams to load, track and update group blocks.
• Manage group inventory and rooming lists with high accuracy; flag pick-up risk/discrepancies.
• Serve as main contact for group bookers and travel partners throughout booking to arrival.
• Coordinate meetings, conferences and events and issue Event Orders.
• Collaborate with Food & Beverage and Operations to ensure smooth event delivery.
• Lead reservations SOPs and train agents; monitor quality and reduce errors.
• Support Reservations Manager and provide input to commercial strategy and revenue decisions.

Skills

Guest service excellence

Communication skills

Team leadership

Organizational skills

Education

Relevant degree or business qualification

Tools

PMS OnQ

OnQ CRS

Opera PMS

GDS/OTA channels

Job description

Hilton is seeking a Reservations Supervisor to lead hotel reservations, group bookings, and production liaison, ensuring guests experience seamless service from inquiry to arrival. The role emphasizes accuracy in rate loading, strong client communication, and close collaboration with Sales, Events and Operations across hotel operations.

The ideal candidate has 2–3 years in hotel reservations, proficiency with OnQ/Opera CRS, and advanced Excel skills for production reporting.