Remote Reservations Supervisor — Groups & Production

Blacksmith Agency Llc; South Africa; Remoto; ZAR 360.000 - 580.000; Tempo pieno

Descrizione del lavoro

Hilton in South Africa seeks a Reservations Supervisor to lead end-to-end group reservations, production, and internal process improvements. You will ensure accurate handling of group blocks, rooming lists, and client communications across Sales, Events, and Operations teams.

The role emphasizes strong PMS/CRS experience, contingency planning, and collaboration with senior stakeholders to optimize ADR, RevPAR, and pace. A dynamic, hospitality-first culture awaits.

Competenze

• Minimum 2–3 years in a hotel reservations environment (group bookings & block management).
• Experience with hotel PMS/CRS (OnQ or Opera preferred).
• Strong Excel skills with pivot tables and lookups.
• Solid understanding of ADR, RevPAR, occupancy and pace.
• Excellent written and verbal communication skills with travel partners and stakeholders.

Mansioni

• Own end-to-end group reservations process from block set-up to rooming list management and final reconciliation.
• Coordinate with Sales, Events and Commercial teams to load and update group blocks per contracted terms.
• Manage group inventory, flag risks, and communicate changes to operations and clients.
• Lead reservations SOPs, train agents, and perform quality checks to minimize revenue leakage and errors.
• Support Reservations Manager and Commercial Director with data flow into rate strategy and decision-making.

Conoscenze

Communication skills

Organizational skills

Team collaboration

Adaptability

Formazione

Relevant business degree

Strumenti

OnQ PMS

Opera PMS

GDS & OTA knowledge

Descrizione del lavoro

Hilton in South Africa seeks a Reservations Supervisor to lead end-to-end group reservations, production, and internal process improvements. You will ensure accurate handling of group blocks, rooming lists, and client communications across Sales, Events, and Operations teams.

The role emphasizes strong PMS/CRS experience, contingency planning, and collaboration with senior stakeholders to optimize ADR, RevPAR, and pace. A dynamic, hospitality-first culture awaits.