Reservations Supervisor: Master Group Bookings & Events

Blacksmith Agency Llc; South Africa; Remoto; ZAR 280.000 - 460.000; Tempo pieno

Descrizione del lavoro

Hilton in South Africa seeks a Reservations Supervisor to lead groups and productions, manage end-to-end group reservations, block management, and liaise with Sales, Events and Commercial teams to align with contracted terms.

You will supervise reservations agents, refine SOPs, ensure accurate PMS/CRS workflows, and deliver a smooth guest journey from booking to arrival, with a focus on accuracy, timely communication and revenue protection.

Competenze

• Minimum 2-3 years in hotel reservations with group bookings.
• Experience with PMS/CRS systems (OnQ/Opera preferred).
• Strong Excel skills (pivot, lookup) and reporting.
• Excellent communication with travel partners and stakeholders.
• Understanding ADR, RevPAR and pace.

Mansioni

• Own end-to-end group reservations process from block setup to rooming list management and final reconciliation.
• Collaborate with Sales, Events and Commercial teams to load and update group blocks per contracted terms.
• Manage group inventory and ensure accurate rooming lists, flagging risks and discrepancies.
• Act as main contact for group bookers and travel partners from booking to arrival.
• Lead reservations SOPs and training, ensuring PMS/CRS workflows are accurate and efficient.

Conoscenze

Reservations experience

PMS/CRS knowledge

Opera/PMS experience

Excel (pivot/lookup)

GDS & OTA

Communication skills

Formazione

Relevant degree in business

Strumenti

OnQ CRS

Opera PMS

GDS channels

Descrizione del lavoro

Hilton in South Africa seeks a Reservations Supervisor to lead groups and productions, manage end-to-end group reservations, block management, and liaise with Sales, Events and Commercial teams to align with contracted terms.

You will supervise reservations agents, refine SOPs, ensure accurate PMS/CRS workflows, and deliver a smooth guest journey from booking to arrival, with a focus on accuracy, timely communication and revenue protection.