Group Reservations Manager - Jhb Small Hotel Group

HotelJobs; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Hospitality eXchange in Johannesburg is seeking a Group Reservations Manager who combines commercial acumen with process discipline to lead a centralized, multi-property reservations operation and align with revenue and guest experience goals.

You’ll shape SOPs, coach a high-performing team, ensure PMS and channel managers stay synced, and drive scalable processes for future territories as the central reservations engine expands.

Qualifications

• Solid experience leading a centralized, multi-property hospitality reservations team.
• Analytically sharp, process-driven and a natural problem solver.
• Collaborative and accountable with a track record of scalable process improvement.

Responsibilities

• Owning the daily heartbeat of the central reservations hub, managing bookings, deposits and group rooming lists.
• Leading, rostering and coaching a team to convert queries into high-conversion bookings.
• Spotting trends in daily net pickup, ADR movements and channel distribution with Finance.
• Keeping PMS, channel managers and booking engines synced and error-free.
• Writing and rolling out SOPs to enable seamless expansion to new properties.

Skills

Reservations leadership

Channel managers

Analytical mindset

Excel skills

Tools

SiteMinder

ProfitRoom

Semper

NightsBridge

Job description

We are on the hunt for a commercially minded, process-loving, team-rallying Group Reservations Manager. We’re not looking for a checklist supervisor or someone to just watch the incoming bookings roll in. We need a hospitality powerhouse who understands how reservations, revenue, guest smiles, and property operations all dance together—and who knows how to call the tunes. Our central reservations engine is still revving up and embedding itself into our DNA. This means you aren’t just inheriting a pre-baked system. You get the keys to the kingdom to shape processes, coach an eager team, and build a bulletproof, scalable operating model ready for future territories.

What You’ll Be Doing

• Running the Show: Owning the daily heartbeat of the central reservations hub. You’ll keep provisional bookings, deposits, and group rooming lists locked down and perfectly organized.
• Inspiring the Crew: Leading, rostering, and coaching a talented team. You’ll turn booking queries into high-conversion wins while keeping team morale sky-high.
• Talking Numbers: Spotting trends in daily net pickup, ADR movements, and channel distribution. You’ll work hand-in-hand with Finance to protect revenue and highlight growth opportunities.
• Mastering the Tech: Keeping our PMS, channel managers, and booking engines completely synced and error-free.
• Building the Playbook: Writing and rolling out the practical, fluff-free Standard Operating Procedures (SOPs) that will allow us to seamlessly add new properties to our portfolio.

What You Bring to the Table

• The Background: Solid experience leading a centralized, multi-property hospitality reservations team.
• The Tech Toolkit: Deep familiarity with platforms like SiteMinder; ProfitRoom, Semper, NightsBridge; or similar systems. Strong Excel skills are a must.
• The Mindset: You are analytically sharp, process-driven without being bureaucratic, and a natural problem solver who spots an operational risk before it touches a guest.
• The Vibe: You are highly collaborative, accountable, and thrilled by the idea of building something sustainable from the ground up.

• Submit an updated CV in MS Word or another editable format, listing your current position first, and include a headshot taken within the past 6 months.

By applying for this position, applicants agree to provide the following if requested:-

• Any additional information requested by Hospitality eXchange, within 24 hours.
• Contact details for last 2 or 3 direct superiors (excluding current employer), as consent for Hospitality eXchange to contact for work performance references.