Remote Operations Coordinator

Placements24; Bloemfontein; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Performance bonus

Home office stipend

Professional development

Virtual team culture

Job summary

Placements24 is seeking a proactive Remote Operations Coordinator to optimize distributed operational processes for our e-commerce platform. This full-time, fully remote role supports national operations, including Bloemfontein, with a focus on improving order processing, inventory management, and vendor coordination.

The ideal candidate thrives in a structured, detail-oriented environment, possesses strong communication skills, and can manage multiple priorities remotely while driving

Qualifications

• 4+ years of experience in operations coordination, logistics, or related admin roles, with remote work exposure.
• Proficiency in e-commerce platforms and online operational management tools.
• Strong understanding of inventory management and supply chain logistics.
• Excellent written and verbal communication skills for distributed teams.
• Highly organized with strong attention to detail and accuracy.
• Proven ability to multitask, prioritize, and manage workload remotely.
• Experience with data analysis and reporting using Excel or analytics software.
• Proactive problem-solver with ownership mindset.
• Ability to work independently and as part of a remote team.
• Familiarity with Bloemfontein and national operations is a plus.

Responsibilities

• Coordinate daily operational activities including order processing, inventory management, and shipment tracking across platforms.
• Liaise with suppliers, logistics partners, and internal teams to ensure smooth operations.
• Monitor inventory levels and address stock discrepancies or shortages.
• Manage and resolve customer service escalations related to orders and delivery.
• Develop and implement process improvements to boost efficiency and reduce costs.
• Prepare regular operational reports and analyze KPIs to identify trends.
• Ensure adherence to company policies and regulatory requirements in operations.
• Utilize and manage online tools and software for workflow management.
• Provide training and support on procedures to team members as needed.
• Contribute to strategic planning for scalable remote operations.

Skills

Operations coordination

Logistics management

Vendor liaison

Remote collaboration

Data analysis

Tools

Excel

Analytics software

Job description

About the Role

Our client, a fast-growing e-commerce platform, is seeking a proactive and detail-oriented Remote Operations Coordinator to manage and optimize its distributed operational processes. This is a fully remote position, allowing you to work from any location. You will be instrumental in ensuring the efficiency of our online operations, coordinating with vendors, managing inventory logistics, and supporting customer service escalations. The ideal candidate is a highly organized individual with excellent communication skills and a strong understanding of operational workflows in an online business context. If you are adept at managing tasks remotely and passionate about operational excellence, this role is for you. This position supports our national operations, with ties to **Bloemfontein**.

Key Responsibilities

• Coordinate daily operational activities, including order processing, inventory management, and shipment tracking across various platforms.
• Liaise effectively with suppliers, logistics partners, and internal teams to ensure smooth operations.
• Monitor inventory levels and proactively address stock discrepancies or shortages.
• Manage and resolve customer service escalations related to order fulfillment and delivery issues.
• Develop and implement process improvements to enhance operational efficiency and reduce costs.
• Prepare regular operational reports, analyzing key performance indicators (KPIs) and identifying trends.
• Ensure adherence to company policies and regulatory requirements in all operational activities.
• Utilize and manage online operational tools and software for effective workflow management.
• Provide support and training to other team members on operational procedures as needed.
• Contribute to strategic planning for operational scalability and growth in a remote capacity.

Requirements

• Minimum of 4 years of experience in operations coordination, logistics, or a related administrative role, with a significant portion in a remote setting.
• Proficiency in e-commerce platforms and online operational management tools.
• Strong understanding of inventory management principles and supply chain logistics.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across a distributed team.
• Highly organized with exceptional attention to detail and accuracy.
• Proven ability to multitask, prioritize, and manage workload effectively in a remote environment.
• Experience with data analysis and report generation using tools like Excel or specialized analytics software.
• A proactive problem-solver with a strong sense of ownership.
• Ability to work independently and as part of a remote team.
• Familiarity with the operational landscape or business environment related to **Bloemfontein** is a plus.

Benefits

• This fully remote position offers unparalleled flexibility and the opportunity to work from anywhere.
• Our client provides a competitive salary, potential for performance bonuses, and a stipend for home office expenses.
• You will be part of a forward-thinking company with a strong emphasis on employee well-being and professional development.
• The company fosters a collaborative and supportive virtual culture, ensuring you feel connected and valued regardless of your location, while supporting our operations nationwide including our connection to **Bloemfontein**.