Remote Delivery Operations Manager - E-commerce Logistics

Placements24; Klerksdorp; Híbrido; ZAR 1.000.000 - 1.450.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work

Health insurance

Stock options

Home office stipend

Career advancement opportunities

Resumo da vaga

Placements24 is seeking a seasoned Remote Delivery Operations Manager to oversee the national last-mile network from a home office. This fully remote role focuses on leveraging technology and data analytics to improve delivery speed, reduce costs, and enhance customer satisfaction across a distributed team and multiple logistics partners.

You will develop strategies, set performance expectations, negotiate with 3PLs, monitor KPIs, and collaborate with tech, product, and support teams.

Qualificações

• 7+ years in logistics or operations with last-mile focus.
• Experience leading remote/distributed teams.
• Strong data analytics and KPI tracking.

Responsabilidades

• Develop and optimize national delivery network strategy.
• Lead a remote team of coordinators and oversee 3PL partners.
• Negotiate contracts and ensure SLAs are met.
• Use data analytics to identify improvements in delivery ops.
• Monitor KPIs like on-time delivery and costs.
• Collaborate with tech, product and support to integrate operations.
• Manage budgets and ensure compliance.

Conhecimentos

Remote team leadership

Data analytics

Logistics software

Formação

Bachelor's degree in Business Administration / Logistics

Ferramentas

TMS software

Contract management

Descrição da vaga

About the Role

Our client, a rapidly expanding e-commerce giant, is seeking an experienced and forward-thinking Remote Delivery Operations Manager. This role is critical for overseeing and optimizing our last-mile delivery network nationwide, with a strong focus on innovation and customer satisfaction. As a fully remote position, you will leverage technology and data analytics to manage a distributed team of operations coordinators and third-party logistics partners. You will be responsible for developing strategies to enhance delivery speed, reduce costs, and improve overall efficiency of our logistics operations. This is an exceptional opportunity to drive significant change in a fast-paced industry from the comfort of your home office. We are looking for a strategic thinker with a proven ability to lead teams virtually and achieve ambitious operational goals. If you are passionate about logistics, technology, and remote work, this role based out of Klerksdorp 's operational domain, but performed remotely, is for you.

Key Responsibilities

• Develop and implement strategic plans for the expansion and optimization of the company's national delivery network.
• Manage and lead a remote team of operations coordinators, setting clear performance expectations and fostering a high-performance culture.
• Oversee relationships with third-party logistics providers, negotiating contracts and ensuring service level agreements are met.
• Utilize data analytics and performance metrics to identify trends, inefficiencies, and opportunities for improvement in delivery operations.
• Implement innovative solutions and technologies to enhance delivery speed, accuracy, and customer experience.
• Monitor key performance indicators (KPIs) such as on-time delivery rates, cost per delivery, and customer satisfaction scores.
• Collaborate with cross-functional teams, including tech, product, and customer support, to ensure seamless integration of delivery operations.
• Develop and manage budgets for delivery operations, ensuring cost-effectiveness and financial accountability.
• Ensure compliance with all relevant regulations and safety standards across all operational areas.

Requirements

• Minimum of 7 years of experience in logistics, supply chain management, or operations management, with a significant focus on last-mile delivery.
• Proven experience in managing remote teams and leading distributed operations.
• Strong understanding of e-commerce logistics and the challenges of modern delivery networks.
• Demonstrated ability to develop and execute strategic operational plans.
• Proficiency in data analysis, performance metrics tracking, and utilizing logistics software and tools.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in managing third-party logistics providers and negotiating contracts.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Must have a reliable internet connection and a dedicated home office setup conducive to remote work.

Benefits

• Highly competitive salary package up to R per annum.
• Fully remote work arrangement, offering ultimate flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous stock options or performance-based bonuses.
• Home office setup stipend.
• Significant opportunities for career advancement in a growing company.
• Work on cutting-edge logistics solutions impacting millions of customers.