Remote NOC Supervisor - Telecom Network Operations Lead

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary package.

Fully remote work arrangement.

Comprehensive health insurance

Retirement savings plan.

Advanced training and certifications

Leadership role in telecom

Dynamic team environment

Stability of vital services

Job summary

Placements24 is seeking an experienced Telecoms Network Operations Centre (NOC) Supervisor for a fully remote role in South Africa. You will lead a team of NOC technicians, monitor real-time network performance, manage incidents, and ensure rapid resolution across a wide service area.

The ideal candidate has 4+ years in a telecom NOC, strong leadership, and hands-on experience with industry-standard monitoring tools and ticketing systems.

Qualifications

• Bachelor's degree in CS/IT/Telecom or related field.
• 4+ years in a telecom NOC environment with 1–2 years in a supervisory role.
• Experience with network monitoring tools and ticketing systems.
• Strong knowledge of TCP/IP, routing protocols (BGP, OSPF), switching.
• Experience with fibre optic and wireless networks.
• Proven leadership and ability to work under pressure.

Responsibilities

• Supervise and manage the daily operations of the Network Operations Centre team.
• Oversee real-time monitoring of network performance, availability and security.
• Lead incident response efforts with prompt identification, escalation and resolution of outages.
• Develop and refine SOPs for incident management and troubleshooting.
• Train, mentor, and evaluate NOC technicians, fostering a high-performance team culture.
• Coordinate with field operations, engineering and support teams to resolve issues.
• Manage shift scheduling and ensure adequate coverage at all times.
• Generate regular reports on network health, incident trends and team performance.
• Contribute to capacity planning and proactive maintenance initiatives.
• Ensure adherence to SLAs and operational metrics.

Skills

Leadership

NOC operations

Network monitoring

TCP/IP

BGP/OSPF

SolarWinds

Nagios

Zabbix

ServiceNow/Jira

Fibre optic networks

Education

Bachelor's degree in CS/IT/Telecom

Tools

SolarWinds

Nagios

Zabbix

ServiceNow

Jira

Job description

Placements24 is seeking an experienced Telecoms Network Operations Centre (NOC) Supervisor for a fully remote role in South Africa. You will lead a team of NOC technicians, monitor real-time network performance, manage incidents, and ensure rapid resolution across a wide service area.

The ideal candidate has 4+ years in a telecom NOC, strong leadership, and hands-on experience with industry-standard monitoring tools and ticketing systems.