Remote NOC Engineer: Telecom Network Guardian

Placements24

Polokwane

Hybrid

ZAR 350,000 - 600,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Training opportunities

Career development

Job summary

Placements24 seeks a dedicated Remote Network Operations Center (NOC) Engineer to join a fully remote team overseeing a national network. You will monitor, diagnose, and resolve incidents, coordinating with Tier 2/3 and field technicians to ensure high availability and optimal performance across all regions, including Polokwane, Limpopo.

The role emphasizes proactive problem-solving, strong networking knowledge, and collaboration in a remote setting.

Qualifications

Requires IT-related qualification or equivalent work experience.
1–3 years in a NOC or similar network support role.
Strong knowledge of TCP/IP, DNS, DHCP and core networking concepts.

Responsibilities

Continuously monitor network performance and availability using NOC tools and dashboards.
Identify, diagnose, and resolve network incidents and service disruptions in real time.
Escalate complex issues to Tier 2/3 support and vendors with detailed incident data.
Perform initial troubleshooting of routers, switches, and firewalls.
Respond to alerts promptly following incident management procedures.
Document all incidents, troubleshooting steps and resolutions in the ticketing system.
Communicate network status and updates to stakeholders during major incidents.
Contribute to improvement of NOC processes, tools and documentation.
Participate in 24/7 shift work for continuous monitoring.