Remote Lead NOC Manager - 24/7 Global Telecom Ops

Placements24; Durban; Hybrid; ZAR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Top-tier health insurance

Retirement savings with employer match

Generous paid time off

Job summary

Placements24 seeks a Lead NOC Manager to oversee 24/7 network availability, performance and security for a global telecom infrastructure anchored near Durban, KwaZulu-Natal. This is a fully remote leadership role requiring strategic oversight and incident response excellence.

You will lead a remote team of NOC engineers, implement monitoring tools, drive continuous improvement, ensure SLA compliance and coordinate across time zones to keep services resilient worldwide.

Qualifications

• Bachelor's degree in CS/IT/Telecom or related field.
• 8+ years in network operations and monitoring, 4+ in leadership.
• Experience with MPLS, BGP, Ethernet, Wireless.
• Proven use of monitoring tools and ticketing systems (SolarWinds, Nagios, Zabbix).
• ITIL knowledge for incident/problem/change management.

Responsibilities

• Lead a global NOC team to ensure 24/7 availability and performance.
• Establish 24/7 monitoring, fault detection, and incident management.
• Develop incident response protocols to minimize downtime.
• Identify and analyze network performance and security risks.
• Manage escalations and stakeholder communications during incidents.
• Drive continuous improvements in efficiency, automation, and best practices.
• Maintain comprehensive documentation for monitoring and procedures.
• Collaborate with engineering, IT, and other departments.
• Oversee tool selection and utilization for NOC operations.
• Ensure SLA compliance and adherence to policies.
• Conduct regular performance reviews and coaching.

Skills

Leadership

Remote leadership

Incident management

Network monitoring

ITIL

Education

Bachelor's degree in Computer Science/IT/Telecommunications

Tools

SolarWinds

Nagios

Zabbix

Job description

Placements24 seeks a Lead NOC Manager to oversee 24/7 network availability, performance and security for a global telecom infrastructure anchored near Durban, KwaZulu-Natal. This is a fully remote leadership role requiring strategic oversight and incident response excellence.

You will lead a remote team of NOC engineers, implement monitoring tools, drive continuous improvement, ensure SLA compliance and coordinate across time zones to keep services resilient worldwide.