Remote Networking & VPN Support Specialist

SupportYourApp; South Africa; Teletrabalho; ZAR 667 000 - 1 167 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Fully remote cooperation

Compensation in USD

Referral rewards

Health policy and work‑life balance

Resumo da oferta

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will help clients set up and troubleshoot secure private access solutions, configure MFA for VPNs, and analyze network traffic to optimize performance across Windows, Linux, macOS, Android and iOS.

You will work with diverse international clients, providing remote support and guidance in a flexible, home-office environment. A proactive, analytical mindset and a strong networking background are essential.

Qualificações

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality.
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and WireGuard tunnels.
• Basic understanding of OpenVPN, IKEv2, and WireGuard protocols.
• Ability to read and analyze log files to troubleshoot technical issues.
• Confidence in working with Windows, Linux, macOS, Android, and iOS.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8 GB RAM and a stable internet connection (min 50 Mbps down / 40 Mbps up).

Responsabilidades

• Assist clients with setting up and troubleshooting secure private access solutions and ensure access to internal resources.
• Help clients configure and troubleshoot MFA for VPN and private access solutions.
• Analyze network traffic to identify bottlenecks and recommend performance improvements without compromising security.
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable connections.
• Analyze log files to investigate issues and identify root causes.
• Provide technical guidance and troubleshooting support across Windows, Linux, macOS, Android and iOS.
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

Conhecimentos

Networking concepts

IPsec tunnels

DNS & packet tracing

Firewall basics

Log analysis

Cross‑platform support

Analytical thinking

Proactive attitude

Home-office readiness

Ferramentas

OpenVPN

IKEv2

WireGuard

AWS/Azure basics

SSO / IdP knowledge

Google Workspace

Entra ID

Descrição da oferta de emprego

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will help clients set up and troubleshoot secure private access solutions, configure MFA for VPNs, and analyze network traffic to optimize performance across Windows, Linux, macOS, Android and iOS.

You will work with diverse international clients, providing remote support and guidance in a flexible, home-office environment. A proactive, analytical mindset and a strong networking background are essential.