Remote Network Support Pro

Placements24; Polokwane; Hybrid; ZAR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Retirement plan

Remote work

Professional development

Zusammenfassung

Placements24 is seeking a highly motivated Remote Network Support Specialist to join its fully remote operations team. You will provide first- and second-line support for client network infrastructures from a home office, resolving connectivity issues and ensuring optimal performance.

The role requires at least 3 years of network support experience, strong TCP/IP knowledge, hands-on with Cisco/Juniper/Ubiquiti hardware, and excellent communication.

Qualifikationen

• Minimum 3 years of experience in a network support or network administration role.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Hands-on experience with Cisco, Juniper, or Ubiquiti hardware.
• CCNA or Network+ certification desirable.

Aufgaben

• Provide remote technical support to clients experiencing network issues.
• Troubleshoot and diagnose network problems using diagnostic tools.
• Install, configure, and maintain network hardware and VPNs.
• Monitor network performance and proactively identify potential issues.
• Escalate complex issues to senior engineers when necessary.
• Document all support interactions and network configurations in the ticketing system.
• Assist with onboarding of new clients' network environments.
• Stay up-to-date with networking technologies and security best practices.
• Collaborate with team members to improve support processes.
• Maintain timely and professional communication with clients.

Kenntnisse

Network troubleshooting

TCP/IP & routing

Remote work

Communication

Problem solving

Ausbildung

CCNA or Network+ certification

Tools

Wireshark

Ping

Traceroute

Jobbeschreibung

Placements24 is seeking a highly motivated Remote Network Support Specialist to join its fully remote operations team. You will provide first- and second-line support for client network infrastructures from a home office, resolving connectivity issues and ensuring optimal performance.

The role requires at least 3 years of network support experience, strong TCP/IP knowledge, hands-on with Cisco/Juniper/Ubiquiti hardware, and excellent communication.