Remote Network Support Specialist: VPNs, Security & Uptime

Placements24; South Africa; Remote; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Health insurance

Home office allowance

Professional certifications

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist to manage and maintain our network infrastructure from anywhere. You will provide advanced technical support, troubleshoot network issues, and implement solutions to improve performance and security for a distributed workforce.

In this role, you will work independently, support routers, switches, VPNs, and firewalls, and collaborate with IT teams to deploy new infrastructure.

Qualifications

• Minimum 3 years IT support with focus on network infrastructure.
• Experience configuring/troubleshooting TCP/IP, DNS, DHCP, VPNs and firewall policies.
• Certifications such as CompTIA Network+ or CCNA are advantageous.

Responsibilities

• Provide remote technical support for network issues (routers, switches, firewalls, VPNs).
• Monitor network performance and address bottlenecks for stability and efficiency.
• Diagnose and resolve connectivity, security, and hardware/software issues for end-users.
• Assist in planning and deployment of new network infrastructure components and services.
• Develop and maintain network diagrams and support documentation.

Education

CompTIA Network+

CCNA

Job description

Placements24 is seeking a proactive Remote IT Support Specialist to manage and maintain our network infrastructure from anywhere. You will provide advanced technical support, troubleshoot network issues, and implement solutions to improve performance and security for a distributed workforce.

In this role, you will work independently, support routers, switches, VPNs, and firewalls, and collaborate with IT teams to deploy new infrastructure.