Remote Network Support Specialist

Placements24; Polokwane; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Remote work

Professional development

Job summary

Placements24 is seeking a highly motivated Remote Network Support Specialist to join its fully remote operations team. You will provide first- and second-line support for client network infrastructures from a home office, resolving connectivity issues and ensuring optimal performance.

The role requires at least 3 years of network support experience, strong TCP/IP knowledge, hands-on with Cisco/Juniper/Ubiquiti hardware, and excellent communication.

Qualifications

• Minimum 3 years of experience in a network support or network administration role.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Hands-on experience with Cisco, Juniper, or Ubiquiti hardware.
• CCNA or Network+ certification desirable.

Responsibilities

• Provide remote technical support to clients experiencing network issues.
• Troubleshoot and diagnose network problems using diagnostic tools.
• Install, configure, and maintain network hardware and VPNs.
• Monitor network performance and proactively identify potential issues.
• Escalate complex issues to senior engineers when necessary.
• Document all support interactions and network configurations in the ticketing system.
• Assist with onboarding of new clients' network environments.
• Stay up-to-date with networking technologies and security best practices.
• Collaborate with team members to improve support processes.
• Maintain timely and professional communication with clients.

Skills

Network troubleshooting

TCP/IP & routing

Remote work

Communication

Problem solving

Education

CCNA or Network+ certification

Tools

Wireshark

Ping

Traceroute

Job description

About the Role

Our client, a rapidly expanding IT services provider, is actively seeking a highly motivated and skilled Remote Network Support Specialist to join their fully remote operations team. This critical position is responsible for providing first-line and second-line technical support for our clients' network infrastructure, resolving connectivity issues, and ensuring optimal network performance. You will be working from the comfort of your home office, collaborating with a distributed team of IT professionals to deliver exceptional support to a global clientele. The ideal candidate possesses a deep understanding of networking concepts, strong troubleshooting abilities, and excellent communication skills. This is an excellent opportunity to advance your career in network support within a dynamic, technology-driven, and remote-first company that values flexibility and employee well-being. Your expertise will be key to maintaining the seamless operation of our clients' essential network services.

Key Responsibilities

• Provide remote technical support to clients experiencing network-related issues, including connectivity problems, slow performance, and hardware malfunctions.
• Troubleshoot and diagnose network problems using various diagnostic tools and software.
• Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and VPNs.
• Monitor network performance and proactively identify potential issues before they impact users.
• Escalate complex issues to senior network engineers or relevant support teams when necessary.
• Document all support interactions, resolutions, and network configurations accurately in the ticketing system.
• Assist with the setup and onboarding of new clients' network environments.
• Stay up-to-date with the latest networking technologies and security best practices.
• Collaborate with team members to share knowledge and improve support processes.
• Ensure timely and professional communication with clients throughout the support process.

Requirements

• Proven experience (minimum 3 years) in a network support or network administration role.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, BGP).
• Hands-on experience with network hardware from vendors such as Cisco, Juniper, or Ubiquiti.
• Familiarity with network security concepts, including firewalls and VPNs.
• Excellent troubleshooting and problem-solving skills, with a logical approach to issue resolution.
• Proficiency in using network monitoring and diagnostic tools (e.g., Wireshark, Ping, Traceroute).
• Strong written and verbal communication skills, with the ability to explain technical issues clearly.
• Ability to work independently and manage time effectively in a remote work environment.
• High-speed internet connection and a dedicated, quiet workspace.
• Relevant certifications such as CCNA, Network+, or similar are highly desirable.

Benefits

• Our client offers a competitive salary, comprehensive medical insurance, and a retirement savings plan.
• As a fully remote position, you benefit from the flexibility and work-life balance that comes with working from home.
• Continuous professional development and opportunities for certifications are provided.
• Join a forward-thinking company that embraces remote work and offers a supportive and collaborative team environment, regardless of geographical location.
• This role is open to candidates residing anywhere with the ability to work effectively remotely.