(Fluent English) Technical Support Consultant (VPN & Networking, global)

SupportYourApp; South Africa; À distance; ZAR 667 000 - 1 167 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Fully remote cooperation

Compensation in USD

Referral rewards

Health policy and work‑life balance

Résumé du poste

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will help clients set up and troubleshoot secure private access solutions, configure MFA for VPNs, and analyze network traffic to optimize performance across Windows, Linux, macOS, Android and iOS.

You will work with diverse international clients, providing remote support and guidance in a flexible, home-office environment. A proactive, analytical mindset and a strong networking background are essential.

Qualifications

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality.
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and WireGuard tunnels.
• Basic understanding of OpenVPN, IKEv2, and WireGuard protocols.
• Ability to read and analyze log files to troubleshoot technical issues.
• Confidence in working with Windows, Linux, macOS, Android, and iOS.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8 GB RAM and a stable internet connection (min 50 Mbps down / 40 Mbps up).

Responsabilités

• Assist clients with setting up and troubleshooting secure private access solutions and ensure access to internal resources.
• Help clients configure and troubleshoot MFA for VPN and private access solutions.
• Analyze network traffic to identify bottlenecks and recommend performance improvements without compromising security.
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable connections.
• Analyze log files to investigate issues and identify root causes.
• Provide technical guidance and troubleshooting support across Windows, Linux, macOS, Android and iOS.
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

Connaissances

Networking concepts

IPsec tunnels

DNS & packet tracing

Firewall basics

Log analysis

Cross‑platform support

Analytical thinking

Proactive attitude

Home-office readiness

Outils

OpenVPN

IKEv2

WireGuard

AWS/Azure basics

SSO / IdP knowledge

Google Workspace

Entra ID

Description du poste

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world's leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources
• Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions
• Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections
• Analyze log files to investigate technical issues and identify their root causes
• Provide technical guidance and troubleshooting support across different operating systems
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience

What you need to succeed in this role:

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels
• Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard
• Ability to read and analyze log files to troubleshoot technical issues
• Confidence in working with Windows, Linux, macOS, Android, and iOS
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

• Experience with cloud platforms such as AWS or Microsoft Azure
• Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD)
• Customer-facing experience

Benefits:

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:4IM