Remote Network Operations Center (NOC) Engineer

Placements24; Stellenbosch; Hybrid; ZAR 1,148,000 - 1,559,000; Full time

Benefits offered by this job

Flexible remote work

Health benefits

Career growth opportunities

Job summary

Placements24 is seeking a Remote NOC Engineer to monitor, troubleshoot, and optimize a global network. This fully remote role requires 3+ years in NOC-style work and strong TCP/IP, DNS, DHCP, and routing knowledge.

You’ll use SolarWinds, Nagios, or Zabbix and handle ticketing in ServiceNow or Jira while coordinating with colleagues worldwide. Ideal candidates have CCNA/Network+ and enjoy working independently in a remote setting with 24/7 on-call coverage.

Qualifications

• 3+ years in a NOC or similar monitoring role.
• Strong knowledge of TCP/IP, DNS, DHCP, BGP/OSPF routing and switching.
• Experience with SolarWinds, Nagios or Zabbix and IT ticketing systems.

Responsibilities

• Monitor network performance and availability using NOC tools and systems.
• Respond to alerts and incidents with initial troubleshooting and diagnostics.
• Escalate complex issues to senior engineers with detailed information.
• Implement routine network changes and configuration updates.
• Document incidents, steps, and resolutions in ticketing systems.
• Participate in on-call rotation for 24/7 network support.
• Contribute to continuous improvement of NOC processes and tools.
• Proactively identify potential issues and recommend preventative measures.
• Collaborate with internal teams and external partners to ensure stability.

Skills

Analytical skills

Communication

Remote work discipline

Education

Bachelor's degree in CS/IT or related

Tools

SolarWinds

Nagios

Zabbix

ServiceNow

Jira

Job description

About the Role

Our client, a leader in global telecommunications, is seeking a highly skilled and motivated Remote Network Operations Center (NOC) Engineer to join their expanding team. This position is fully remote, allowing you to work from anywhere while playing a critical role in monitoring, maintaining, and troubleshooting our client's extensive network infrastructure. You will be responsible for ensuring the uptime, performance, and security of our client's network services, proactively identifying and resolving issues before they impact users. This is an exceptional opportunity for an experienced NOC engineer to leverage their expertise in a remote-first environment, contributing to the seamless operation of a cutting-edge telecommunications network. The role requires a proactive approach and a strong understanding of network protocols and systems.

Key Responsibilities

• Monitor network performance and availability using advanced NOC tools and systems.
• Respond promptly to network alerts and incidents, performing initial troubleshooting and diagnostics.
• Escalate complex issues to senior engineers or relevant teams, providing detailed information.
• Implement routine network changes and configuration updates following established procedures.
• Document network incidents, troubleshooting steps, and resolutions accurately in ticketing systems.
• Participate in on-call rotation for 24/7 network support.
• Contribute to the continuous improvement of NOC processes and tools.
• Proactively identify potential network issues and recommend preventative measures.
• Collaborate effectively with internal teams and external partners to ensure network stability.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a Network Operations Center (NOC) or similar network monitoring role.
• Strong understanding of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and switching concepts.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• Excellent analytical and problem-solving skills.
• Effective communication skills, both written and verbal, for remote collaboration.
• Ability to work independently and manage workload in a remote setting.
• Relevant certifications like CCNA, Network+ are a plus.

Benefits

Our client offers a highly competitive salary, comprehensive health and wellness benefits, and a truly flexible remote work arrangement. This role provides opportunities for professional growth through training and access to advanced technologies. Employees benefit from a supportive team culture that values collaboration and innovation, even in a remote setting. Join our client's team and make a significant impact on network operations from the comfort of your own home. This is an excellent opportunity for a dedicated engineer seeking a remote career in the telecommunications industry.