Remote Mental Health Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 seeks an empathetic Mental Health Support Worker to join a fully remote team in South Africa. You will provide emotional support, develop coping strategies, and connect clients with resources via video calls, phone, and secure messaging.

The role requires autonomy, confidentiality, and professional registrations, with opportunities to work across diverse communities and advance telehealth from a home office.

Qualifications

• Qualification in Psychology, Social Work, Counselling, or related field.
• Minimum 3 years in mental health support or similar.
• Experience delivering remote counseling or support services.
• Knowledge of mental health conditions and recovery principles.
• Excellent virtual communication, listening, and empathy.
• Proficient with telehealth platforms and video conferencing.
• Able to work autonomously in a remote setting.
• Commitment to confidentiality and ethics.
• Reliable internet and private home workspace.
• Eligible to work in South Africa with required registrations.

Responsibilities

• Provide direct support and counseling via virtual platforms.
• Develop personalized support plans with clients.
• Educate on mental health conditions and coping strategies.
• Help clients access services and community resources.
• Monitor progress and adjust support as needed.
• Maintain confidential client records online.
• Respond to client crises via virtual channels.
• Collaborate with healthcare professionals and services.
• Participate in virtual supervision and team meetings.
• Contribute to remote mental health program development.

Skills

Empathy

Active listening

Virtual communication

Remote collaboration

Education

Psychology/Social Work/Counselling

Tools

Telehealth platforms

Electronic health records

Job description

Placements24 seeks an empathetic Mental Health Support Worker to join a fully remote team in South Africa. You will provide emotional support, develop coping strategies, and connect clients with resources via video calls, phone, and secure messaging.

The role requires autonomy, confidentiality, and professional registrations, with opportunities to work across diverse communities and advance telehealth from a home office.