Remote Mental Health Admin Coordinator

Assist World; South Africa; Remote; ZAR 149,000 - 242,000; Full time

Job summary

Assist World is seeking a highly organised Administrative Coordinator to support a specialist concierge psychology practice. The role focuses on coordinating appointments, managing confidential patient records in EMR/EHR, and ensuring timely, professional communication with patients and providers.

You will handle multi-day treatment sessions, maintain calendars, and streamline administrative processes. The position is fully remote with working hours aligned to US Eastern Time; training may

Qualifications

• Experience in healthcare administration, preferably psychology, psychiatry, or medical practice.
• Strong understanding of patient confidentiality and data protection.
• Excellent written and verbal English communication with professional boundaries.

Responsibilities

• Schedule and coordinate patient appointments and calendar activities.
• Arrange multi-day treatment sessions, retreats and care arrangements.
• Draft professional email responses and manage patient communications.
• Maintain confidential EMR/EHR records accurately.
• Coordinate admin needs for the psychologist and scheduling.
• Identify urgent requests and escalate promptly to the psychologist.

Skills

Organisational skills

Healthcare administration

English communication

Discretion and confidentiality

Independent work

Education

HIPAA certification

Tools

EMR/EHR systems

Google Workspace

Job description

Assist World is seeking a highly organised Administrative Coordinator to support a specialist concierge psychology practice. The role focuses on coordinating appointments, managing confidential patient records in EMR/EHR, and ensuring timely, professional communication with patients and providers.

You will handle multi-day treatment sessions, maintain calendars, and streamline administrative processes. The position is fully remote with working hours aligned to US Eastern Time; training may