Private Practice EA – Mental Health Concierge

Assist World; South Africa; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Assist World seeks an experienced Executive Assistant to support a psychologist running a specialist concierge mental health practice. You will manage calendars, coordinate appointments and treatment-related arrangements, and handle confidential information with discretion.

You will communicate confidently with patients and external healthcare professionals, keep day-to-day operations organised, and streamline workflows using technology to reduce repetitive administrative tasks.

Responsibilities

• Manage the psychologist's calendar, appointments and daily schedule.
• Coordinate meetings, treatment-related arrangements, retreats and other commitments.
• Communicate with patients, healthcare professionals, psychologists, psychiatrists and external service providers by phone and email.
• Screen and prioritise incoming communications, escalating urgent matters appropriately.
• Draft, review and summarise emails and other correspondence.
• Coordinate personal and professional appointments, including medical and wellness arrangements.
• Manage follow-ups, reminders and outstanding tasks to ensure nothing is overlooked.
• Assist with streamlining workflows and improving calendar and scheduling processes.
• Identify opportunities to use technology and automation to reduce repetitive administrative work.
• Provide general executive and administrative support as required.
• Handle confidential information with exceptional discretion and professionalism.

Job description

Assist World seeks an experienced Executive Assistant to support a psychologist running a specialist concierge mental health practice. You will manage calendars, coordinate appointments and treatment-related arrangements, and handle confidential information with discretion.

You will communicate confidently with patients and external healthcare professionals, keep day-to-day operations organised, and streamline workflows using technology to reduce repetitive administrative tasks.