Remote Virtual Medical Assistant - Mental Health (US)

Ataraxis; Johannesburg; Remote; ZAR 686,000 - 1,077,000; Full time

Benefits offered by this job

Remote work

Job summary

Ataraxis is seeking a seasoned Virtual Medical Assistant to support a US-based mental health practice from a remote location. You will handle patient communications and administrative workflows, ensuring confidentiality and accuracy.

The ideal candidate has hands-on experience with US healthcare or behavioral health, and proficiency with SimplePractice. Strong organizational skills and independent work in a home office are essential.

Qualifications

• Experience in US healthcare or mental/behavioral health settings.
• Hands-on experience with SimplePractice required.
• Experience supporting a US-based healthcare or mental health practice.
• Strong understanding of healthcare administrative workflows.
• Experience with appointment scheduling and patient communication.
• Familiarity with insurance verification and claims processing.
• Excellent written and verbal communication skills.
• Ability to handle confidential patient information.
• Comfortable working independently in a remote environment.

Responsibilities

• Respond to patient calls, messages, and callback requests professionally and compassionately.
• Schedule, reschedule, and coordinate appointments for multiple therapists/providers.
• Verify patient insurance eligibility, benefits, and coverage details.
• Process, review, and submit insurance claims through SimplePractice.
• Maintain accurate patient records and ensure information is updated appropriately.
• Monitor and manage administrative tasks within SimplePractice and other practice systems.
• Assist with patient intake, forms, and other front-office administrative processes.
• Coordinate with therapists, providers, and internal team members to support smooth daily operations.
• Handle routine patient communications while maintaining confidentiality and professionalism.

Skills

US healthcare experience

SimplePractice

Remote work

Excellent communication

Tools

SimplePractice

Job description

Ataraxis is seeking a seasoned Virtual Medical Assistant to support a US-based mental health practice from a remote location. You will handle patient communications and administrative workflows, ensuring confidentiality and accuracy.

The ideal candidate has hands-on experience with US healthcare or behavioral health, and proficiency with SimplePractice. Strong organizational skills and independent work in a home office are essential.