Remote Mental Health Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote work arrangement

Ongoing professional development

Health and wellness initiatives

Supportive virtual team environment

Flexible working hours

Job summary

Placements24 is seeking a Remote Mental Health Support Coordinator to provide compassionate, confidential support to individuals seeking mental health assistance from a home office. The role emphasizes assessment, resource connection, and follow-up care across virtual platforms.

The successful candidate will hold a Bachelor's degree in a related field, have at least 3 years of experience, and be proficient with video conferencing tools.

Qualifications

• Bachelor's degree in psychology, social work, counselling, or related field.
• Minimum 3 years of mental health support experience.
• Strong understanding of mental health conditions and interventions.
• Excellent virtual communication and empathy skills.
• Ability to work independently in a remote setting.

Responsibilities

• Assess clients' mental health needs via video calls and phone.
• Provide empathetic, non-judgmental support and active listening.
• Connect clients with mental health professionals and resources.
• Coordinate ongoing support and follow-up care.
• Maintain confidential client records using secure digital platforms.
• Educate clients and families about conditions and treatments.
• Develop and maintain a database of mental health resources.
• Collaborate with providers to facilitate referrals and integrated care.
• Respond to client inquiries via multiple channels.
• Stay informed on best practices and teletherapy trends.

Skills

Active listening

Empathy

Virtual communication

Video conferencing

Education

Bachelor's degree in Psychology, Social Work or Counselling

Tools

Zoom

Teams

Digital record-keeping

Job description

Placements24 is seeking a Remote Mental Health Support Coordinator to provide compassionate, confidential support to individuals seeking mental health assistance from a home office. The role emphasizes assessment, resource connection, and follow-up care across virtual platforms.

The successful candidate will hold a Bachelor's degree in a related field, have at least 3 years of experience, and be proficient with video conferencing tools.