Remote Logistics Coordinator & Driver Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Bonuses

Professional development

Cutting-edge tech

Supportive team

Job summary

Placements24 is seeking a proactive Remote Logistics Coordinator & Driver Support Specialist to join our national logistics team from a remote SA location. You will link drivers with the operations hub, optimize routes, and resolve transit issues while maintaining clear, proactive communication.

The role demands strong organizational skills, experience with TMS and GPS tools, and the ability to work autonomously in a remote setting. A stable home office and reliable internet are essential.

Qualifications

• Experience in logistics coordination, dispatch, or driver support.
• Familiar with transportation management systems (TMS) and GPS tracking.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to work independently in a remote setting.
• Proficient with Microsoft Office or Google Workspace.
• Calm under pressure with strong problem-solving abilities.

Responsibilities

• Provide real-time support to a fleet of drivers across locations.
• Monitor driver progress, GPS tracking, and delivery schedules.
• Communicate updates via phone, messaging, and software.
• Assist drivers in navigating traffic, breakdowns, or access issues.
• Coordinate with dispatch to reroute drivers and adjust schedules.
• Maintain records of driver activities and interactions in the system.
• Analyze delivery data to identify trends and improvement opportunities.
• Ensure compliance with company policies and client requirements.
• Act as primary contact for drivers needing administrative assistance.
• Contribute to continuous logistics improvements through proactive problem-solving.

Skills

Logistics coordination

Dispatch

Driver support

GPS tracking

TMS

Communication

Analytical skills

Remote work

Tools

TMS systems

GPS tracking software

Microsoft Office

Google Workspace

Job description

About the Role

Our client, a rapidly expanding national logistics firm, is seeking a proactive and exceptionally organized Remote Logistics Coordinator & Driver Support Specialist. This is a fully remote position, offering the flexibility to work from anywhere within South Africa, though proximity to major transport hubs may be advantageous for understanding operational dynamics. You will serve as a vital link between our drivers on the road and the central operations team, ensuring seamless communication, efficient route optimization, and prompt resolution of any issues encountered during transit. This role demands exceptional problem-solving skills, a keen understanding of logistics software, and the ability to remain calm and effective under pressure. If you are passionate about optimizing supply chains and providing unparalleled support to transportation professionals, this is the perfect opportunity to leverage your skills in a remote-first environment. You will be instrumental in maintaining the high standards of service our client is known for, coordinating efforts across a vast network of drivers and delivery points.

Key Responsibilities

• Provide real-time support and guidance to a fleet of drivers across various locations.
• Monitor driver progress, GPS tracking, and delivery schedules, proactively identifying and addressing potential delays or issues.
• Communicate effectively with drivers via phone, messaging, and company-specific software to provide updates and instructions.
• Assist drivers in navigating challenges such as traffic congestion, vehicle breakdowns, or customer access problems.
• Coordinate with dispatch and operations teams to reroute drivers or adjust schedules as needed.
• Maintain accurate records of driver activities, delivery statuses, and support interactions in the logistics management system.
• Analyze delivery data to identify trends, inefficiencies, and opportunities for process improvement.
• Ensure compliance with all company policies, safety regulations, and client-specific delivery requirements.
• Act as a primary point of contact for drivers requiring assistance with administrative tasks or operational queries.
• Contribute to the continuous improvement of logistics operations through feedback and proactive problem-solving.

Requirements

• Proven experience in logistics coordination, dispatch, or driver support roles.
• Strong understanding of transportation management systems (TMS) and GPS tracking software.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work independently and manage multiple tasks effectively in a remote setting.
• Proficiency in standard office software (e.g., Microsoft Office Suite, Google Workspace).
• Demonstrated ability to remain calm and make sound decisions under pressure.
• Strong analytical skills with a focus on problem-solving and process optimization.
• Must be highly organized, detail-oriented, and reliable.
• A stable internet connection and a suitable home office environment are required.
• Previous experience as a driver or familiarity with the challenges faced by drivers is a plus.

Benefits

• Fully remote work arrangement, offering significant flexibility.
• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career advancement within a growing company.
• Access to cutting-edge logistics technology and software.
• A supportive and collaborative team culture, despite the remote nature of the role.
• Contribution to a leading company known for its innovation in logistics.