Remote Dispatch and Logistics Coordinator - National Operations

Placements24; Kempton Park; Remote; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote work from anywhere in SA

Competitive salary package

Medical aid contribution

Performance-based incentives

Access to modern logistics software

Job summary

Placements24 is seeking a Remote Dispatch and Logistics Coordinator to oversee nationwide SA operations. You will manage daily dispatch for a fleet, coordinate drivers, monitor routes, and ensure timely deliveries while maintaining clear client communication.

This fully remote role requires strong self-management, excellent communication, and problem-solving skills in a fast-paced logistics environment. Collaboration with warehousing and customer service is essential to optimise performance and

Qualifications

• Proven experience in logistics coordination, preferably in a remote setting.
• Strong understanding of transportation logistics, routing, and scheduling.
• Proficiency with dispatch and fleet management software, GPS tracking, and remote communication tools.

Responsibilities

• Coordinate and manage daily dispatch operations for a fleet across regions.
• Communicate with drivers via digital platforms to assign loads and monitor progress.
• Optimize routes and schedules to maximise efficiency and minimise transit times and costs.
• Serve as primary contact for drivers, addressing queries and resolving issues in real time.
• Maintain accurate dispatch records using logistics software.
• Inform clients proactively about shipment status and delays.
• Monitor driver performance and adherence to schedules; identify improvement opportunities.
• Update dispatch boards and tracking systems for real-time fleet visibility.
• Collaborate with customer service and warehousing to ensure smooth operations.
• Respond to urgent requests and adapt plans as needed.

Skills

Logistics coordination

Dispatch operations

Route planning

Driver coordination

Problem solving

Education

Matriculation certificate

Further logistics training

Tools

GPS tracking systems

Dispatch software

WhatsApp

Job description

About the Role

Our client is a rapidly expanding national logistics company looking for an organized and proactive Remote Dispatch and Logistics Coordinator to manage our operations from anywhere in South Africa. This role is crucial for ensuring the seamless movement of goods across the country. You will be responsible for coordinating drivers, optimizing delivery routes, managing communication between the dispatch team and clients, and troubleshooting any logistical challenges that arise. This is a fully remote position, requiring strong self-management skills and excellent communication abilities. You will be the central point of contact for a diverse team of drivers and a key liaison for our valued clients, ensuring timely and efficient deliveries nationwide. The ideal candidate thrives in a dynamic, fast-paced, remote environment and possesses a keen eye for detail.

Key Responsibilities

• Coordinate and manage daily dispatch operations for a fleet of vehicles across various regions.
• Effectively communicate with drivers via digital platforms to assign loads, provide route instructions, and monitor progress.
• Optimize delivery routes and schedules to maximize efficiency and minimize transit times and fuel costs.
• Act as the primary point of contact for drivers, addressing queries, providing support, and resolving operational issues in real-time.
• Maintain accurate records of all dispatches, deliveries, and driver activities using our logistics management software.
• Communicate proactively with clients regarding shipment status, potential delays, and delivery confirmations.
• Monitor driver performance and adherence to schedules, identifying areas for improvement.
• Manage and update dispatch boards and tracking systems to ensure real-time visibility of the fleet.
• Collaborate with other departments, such as customer service and warehousing, to ensure smooth operations.
• Respond to urgent requests and adapt dispatch plans as needed to accommodate unforeseen circumstances.

Requirements

• Proven experience in logistics coordination, dispatch, or a similar operational role, preferably in a remote setting.
• Excellent understanding of transportation logistics, route planning, and scheduling.
• Proficiency with dispatch and fleet management software, GPS tracking systems, and communication tools (e.g., Zello, WhatsApp, email).
• Strong organizational and multitasking skills, with the ability to manage multiple operations simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build rapport with drivers and clients remotely.
• High level of self-discipline and motivation, with a proven ability to work independently and manage time effectively in a remote work environment.
• Problem-solving skills and the ability to remain calm and efficient under pressure.
• A stable internet connection and a dedicated home office setup.
• Matriculation certificate or equivalent; further education in logistics or supply chain is a plus.

Benefits

• Opportunity to work fully remotely from anywhere in South Africa.
• Competitive salary package.
• Contribution to medical aid.
• Performance-based incentives.
• Access to modern logistics software and tools.
• Professional development opportunities in a growing national company.
• Be part of a dynamic and supportive virtual team.