Remote Learning Support Specialist | Flexible Hours

Placements24; Benoni; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Training provided

Job summary

Placements24 is seeking a compassionate and tech-savvy Remote Educational Support Specialist to assist learners and families from Benoni. You will guide parents through resources, troubleshoot online platforms, and provide encouragement to ensure a smooth learning experience.

This remote role offers a flexible schedule, comprehensive training on company platforms, and opportunities for career growth within the organization.

Qualifications

• Experience in customer support, tech help, or educational support.
• Familiar with digital learning platforms and software.
• Ability to explain technical concepts clearly.
• Strong communication and interpersonal skills in a remote setting.
• Patient, empathetic and helpful mindset.

Responsibilities

• Provide remote technical support and guidance on online learning platforms and tools.
• Assist parents and children in navigating educational resources and curriculum materials.
• Troubleshoot and resolve common issues encountered during online learning sessions.
• Offer encouragement and support to families to promote engagement and success.
• Maintain clear and organized records of support interactions and resolutions.

Skills

Customer support

Technical support

Educational support

Digital learning platforms

Remote communication

Problem solving

Empathy

Patience

Job description

Placements24 is seeking a compassionate and tech-savvy Remote Educational Support Specialist to assist learners and families from Benoni. You will guide parents through resources, troubleshoot online platforms, and provide encouragement to ensure a smooth learning experience.

This remote role offers a flexible schedule, comprehensive training on company platforms, and opportunities for career growth within the organization.