Remote Educational Support Specialist

Placements24; Benoni; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Training provided

Job summary

Placements24 is seeking a compassionate and tech-savvy Remote Educational Support Specialist to assist learners and families from Benoni. You will guide parents through resources, troubleshoot online platforms, and provide encouragement to ensure a smooth learning experience.

This remote role offers a flexible schedule, comprehensive training on company platforms, and opportunities for career growth within the organization.

Qualifications

• Experience in customer support, tech help, or educational support.
• Familiar with digital learning platforms and software.
• Ability to explain technical concepts clearly.
• Strong communication and interpersonal skills in a remote setting.
• Patient, empathetic and helpful mindset.

Responsibilities

• Provide remote technical support and guidance on online learning platforms and tools.
• Assist parents and children in navigating educational resources and curriculum materials.
• Troubleshoot and resolve common issues encountered during online learning sessions.
• Offer encouragement and support to families to promote engagement and success.
• Maintain clear and organized records of support interactions and resolutions.

Skills

Customer support

Technical support

Educational support

Digital learning platforms

Remote communication

Problem solving

Empathy

Patience

Job description

About the Role

Our client is seeking a compassionate and tech-savvy Remote Educational Support Specialist to provide vital assistance to young learners and their families, operating remotely from Benoni . In this critical role, you will guide parents and children through educational resources, troubleshoot technical issues with online learning platforms, and offer encouragement and support to ensure a smooth and effective learning experience. You will be a key point of contact, bridging the gap between families and educational tools, and helping to foster a positive and productive remote learning environment. This position is perfect for an individual who is passionate about education, excels at problem-solving, and enjoys making a tangible difference in families' lives through remote assistance and digital engagement.

Key Responsibilities

• Provide remote technical support and guidance on online learning platforms and tools.
• Assist parents and children in navigating educational resources and curriculum materials.
• Troubleshoot and resolve common issues encountered during online learning sessions.
• Offer encouragement and support to families to promote engagement and success.
• Maintain clear and organized records of support interactions and resolutions.

Requirements

• Proven experience in customer support, technical assistance, or an educational support role.
• Excellent knowledge of common digital learning platforms and software.
• Strong problem-solving skills and the ability to explain technical concepts clearly.
• Exceptional communication and interpersonal skills, particularly in a remote setting.
• Patience, empathy, and a genuine desire to help others succeed.

Benefits

• Competitive monthly salary.
• Fully remote position with flexible working hours.
• Comprehensive training on company platforms and tools.
• Opportunities for career advancement within the organization.
• Supportive and collaborative remote team culture.