Online Learning Support Specialist (Early Years)

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking an Online Learning Support Specialist to enhance the virtual education experience for young learners in our Benoni-based program. This fully remote role provides technical and pedagogical support to students and educators within an online early years framework, helping troubleshoot issues and guide platform use.

You will develop resources to foster effective online learning and collaborate with educators to integrate technology into lessons, ensuring a seamless and

Qualifications

• Experience in technical support, educational technology, or related roles.

Responsibilities

• Provide technical and user support for online learning platforms and educational software.
• Assist educators and students with navigating virtual classrooms and accessing learning materials.
• Develop and deliver training materials or guides for using online learning tools effectively.
• Monitor online learning activities and identify potential issues or areas for improvement.
• Collaborate with the curriculum development team to integrate technology seamlessly into lessons.
• Respond promptly to inquiries and resolve issues related to the online learning environment.

Skills

Technical support

Educational technology

LMS familiarity

Pedagogical knowledge

Remote work

Communication skills

Early childhood education background

Tools

LMS

Job description

About the Role

Our client is seeking a dedicated Online Learning Support Specialist to enhance the virtual educational experience for young learners in their Benoni -based program. This fully remote role focuses on providing technical and pedagogical support to both students and educators within an online early years framework. You will troubleshoot issues, guide users on platform functionalities, and assist in developing resources that foster effective online learning. This is an exciting opportunity to contribute to innovative digital education from anywhere, ensuring a seamless and enriching learning journey for children and empowering educators to deliver their best, while supporting a progressive educational model rooted in Gauteng .

Key Responsibilities

• Provide technical and user support for online learning platforms and educational software.
• Assist educators and students with navigating virtual classrooms and accessing learning materials.
• Develop and deliver training materials or guides for using online learning tools effectively.
• Monitor online learning activities and identify potential issues or areas for improvement.
• Collaborate with the curriculum development team to integrate technology seamlessly into lessons.
• Respond promptly to inquiries and resolve issues related to the online learning environment.

Requirements

• Experience in technical support, educational technology, or a related role.
• Familiarity with online learning management systems (LMS) and digital educational tools.
• Strong understanding of pedagogical principles, particularly as applied to online learning.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and manage multiple support requests in a remote setting.
• A background in early childhood education is a significant advantage.

Benefits

• Competitive salary and benefits package.
• Fully remote position offering excellent flexibility.
• Opportunities for professional development in ed-tech.
• Supportive team environment focused on innovation.
• Contribute to the advancement of online education.