Remote Lead UX Researcher

Placements24; Benoni; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Remote work stipend

Flexible hours

Professional development

Job summary

Placements24 is seeking a fully remote Lead UX Researcher to shape user experience across digital platforms. You will lead a team of researchers, define strategy, and translate research into actionable design insights for product and design teams.

The role requires a strong portfolio, leadership experience, and the ability to collaborate across time zones to influence product decisions and drive user-centered design.

Qualifications

• Master's or PhD in HCI, psychology, sociology, anthropology, information science, or related field.
• 7+ years in UX research with at least 2 years in leadership roles.
• Proven ability to lead research and influence product strategy.

Responsibilities

• Lead and mentor a team of UX Researchers.
• Define and champion the UX research strategy across product lines.
• Plan, conduct, and analyze multiple research methods and translate findings to actionable insights.
• Advocate for user needs throughout the product lifecycle.
• Collaborate with cross-functional teams in a fully remote environment.

Skills

UX research leadership

Qualitative methods

Quantitative methods

Remote collaboration

Stakeholder communication

Education

Master's or PhD in HCI/related field

Tools

Usability testing tools

Card sorting tools

Diary studies tools

Job description

About the Role

Our client, a globally recognized digital product company, is seeking an accomplished and visionary Remote Lead UX Researcher to shape the user experience of their innovative digital platforms. This fully remote position offers the unique opportunity to lead a team of talented researchers and influence product strategy through deep user understanding. You will be responsible for defining research strategies, conducting a wide range of user research studies, and translating findings into actionable insights for product and design teams. The ideal candidate will possess a strong portfolio showcasing their ability to impact product decisions and drive user-centered design. This role requires exceptional leadership, strategic thinking, and a passion for creating intuitive and engaging digital experiences. You will collaborate with cross-functional teams across various time zones, requiring excellent remote communication and collaboration skills.

Key Responsibilities

• Lead and mentor a team of UX Researchers, fostering their professional growth and ensuring high-quality research outputs.
• Define and champion the UX research strategy across multiple product lines, aligning with business goals and user needs.
• Plan, conduct, and analyze generative and evaluative research using a variety of qualitative and quantitative methods (e.g., user interviews, usability testing, surveys, card sorting, diary studies).
• Translate complex research findings into clear, compelling, and actionable insights for designers, product managers, engineers, and stakeholders.
• Advocate for the user throughout the product development lifecycle, ensuring user needs are central to design decisions.
• Develop and maintain research repositories and best practices to scale research operations effectively.
• Collaborate effectively with cross-functional teams in a remote environment, facilitating understanding and buy-in of research findings.
• Identify emerging trends and innovative research methodologies to enhance the team's capabilities.
• Contribute to the company's overall product strategy and vision through user insights.
• Present research findings and recommendations to executive leadership and diverse audiences.

Requirements

• Master's degree or Ph.D. in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field.
• A minimum of 7 years of experience in UX research, with at least 2 years in a leadership or mentoring role.
• Proven track record of successfully leading research initiatives and influencing product strategy.
• Extensive experience with a wide range of qualitative and quantitative research methods and tools.
• Demonstrated ability to translate research findings into actionable design recommendations.
• Strong understanding of user-centered design principles and product development processes.
• Excellent communication, presentation, and interpersonal skills, particularly in a remote setting.
• Experience working effectively with cross-functional teams (product management, design, engineering).
• Proficiency in remote collaboration tools and research platforms.
• A strong portfolio showcasing research projects, methodologies, and impact is required.

This is a fully remote position.

Benefits

• Our client offers a highly competitive salary and a comprehensive benefits package, including health, dental, and vision insurance.
• A generous remote work stipend is provided for setting up a comfortable and productive home office.
• Employees enjoy significant paid time off, flexible working hours, and opportunities for continuous learning through online courses, conference attendance, and specialized training.
• The company fosters a collaborative and supportive remote culture, with regular virtual team events and knowledge-sharing sessions.
• Join a leading tech company and have a profound impact on how millions of users interact with digital products worldwide.